Overnight Hotel Valet Attendant - Hyatt Regency Clearwater

Towne Park•Clearwater, FL

3d•$17 - $22

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to guests. The role includes parking and retrieving guest vehicles safely and promptly, assisting with luggage and bell services when needed, and supporting guests during arrival and departure. The associate also provides directions and information about the hotel, its amenities, and local attractions; delivers requested messages, items, and amenities; and may shuttle guests to approved locations. The position explains parking rates and vehicle retrieval procedures, manages claim checks and vehicle keys, maintains accurate valet ticket and vehicle information, and collects parking revenue when needed. The work schedule is overnight. The hourly base pay range is $16.98 per hour, plus $3–$5 per hour in tips.

Requirements

High school diploma or GED.
Valid driver’s license for the state of employment, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
Ability to add and subtract three-digit numbers, multiply and divide with tens and hundreds, and perform these operations using American currency.
Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
Ability to perform parallel parking.
Ability to meet the described physical requirements, including extended periods sitting or standing and lifting or moving objects with exertion of up to 100 pounds occasionally, 50 pounds frequently, or 20 pounds constantly.

Nice To Haves

Ability to operate a manual transmission is highly desirable.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; acknowledge and greet guests within five feet and use guests’ last names during interactions.
Welcome guests using the salutation of the day, follow proper phone etiquette, and remain in designated areas when not completing tasks.
Park and retrieve vehicles safely and cautiously; assist with bell services and luggage storage; open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about hotel outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, and guest amenities as requested, and shuttle guests to locations approved by the location.
Explain parking rates and retrieval procedures to guests upon arrival.
Issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
Complete and maintain valet ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; complete the vehicle location on key tags after parking.
Calculate and collect revenue for vehicles when needed.