Overnight Hotel Valet Attendant - Hyatt Regency Clearwater

Towne Park•Clearwater, FL

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to guests. The role includes parking and retrieving guest vehicles safely and promptly, assisting with luggage during guest arrivals and departures where applicable, and helping guests with questions and requests. The associate explains parking procedures and rates, manages vehicle claim checks and related records, and may shuttle guests to approved locations. The position is based at the Hyatt Regency Clearwater. The work schedule is overnight, and most work is outdoors for extended periods, potentially for the entire shift. Employees may encounter extreme heat and cold. Travel of up to 5% may be required. The hourly base pay range is $16.98 per hour, plus $3–$5 per hour in tips. Eligible employees may enroll in accident, critical illness, hospital indemnity, and telemedicine benefits, as well as the company’s 401(k) retirement savings plan; eligibility depends on job classification, length of employment, and hours worked.

Requirements

High school diploma or GED.
Valid driver’s license for the state of application, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to guests, clients, and coworkers.
Ability to perform basic arithmetic, including operations with three-digit numbers and American currency; understand 24-hour and military time systems and rates based on elapsed time.
Ability to perform parallel parking.
Ability to meet the physical demands of the role, including extended sitting or standing; walking, running, handling objects, reaching, climbing stairs, balancing, stooping, kneeling, crouching, or crawling; and lifting up to 100 pounds occasionally, 50 pounds frequently, or 20 pounds constantly.
Ability to work outdoors for extended periods and in extreme heat or cold.

Nice To Haves

Ability to operate a manual transmission is highly desirable.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests within five feet and use guest last names during interactions.
Welcome guests using the salutation of the day, follow proper phone etiquette, and remain in designated areas when not completing tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage as needed; open vehicle and hotel doors for guests.
Help guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, or guest amenities as requested, and shuttle guests to locations approved by the site.
Explain parking rates and vehicle retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record vehicle locations on key tags after parking.
Calculate and collect vehicle revenue when needed.