Hotel Valet Attendant - Marriott World Center Orlando

Towne Park • Orlando, FL

2d • Onsite

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to guests. The role parks and retrieves guest vehicles safely and promptly and assists with luggage delivery, pickup, and storage during arrivals and departures where applicable. The associate also helps guests with directions, transportation, reservations, facility information, and other requests; explains parking rates and vehicle retrieval procedures; and maintains accurate records and claim-check information for vehicles in the valet system. Work is scheduled Monday through Friday on AM shifts. The hourly base pay is $11.98 plus tips.

Requirements

• High school diploma or GED.
• Valid driver’s license for the state where applying to work, or within a commutable distance from that state, as applicable.
• One month of related experience and/or training, or an equivalent combination of education and experience.
• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; and write simple correspondence.
• Ability to present information effectively in one-on-one and small-group situations to guests, clients, and employees.
• Ability to perform basic arithmetic with three-digit numbers, including multiplication and division with tens and hundreds, and to handle American currency calculations.
• Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
• Ability to perform parallel parking.

Nice To Haves

• Ability to operate a manual transmission is highly desirable.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, co-workers, and clients; greet guests within five feet and use guests’ last names during interactions.
• Use the salutation of the day, welcome guests, follow Towne Park phone etiquette, and remain in designated areas when not completing tasks.
• Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage as needed; open vehicle and hotel doors for guests.
• Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and area attractions.
• Deliver messages, items, and guest amenities as requested, and shuttle guests to locations approved by the property.
• Explain parking rates and retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
• Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record vehicle locations on key tags after parking.
• Calculate and collect revenue for vehicles when needed.

Benefits

• Eligible employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits, subject to eligibility requirements and plan terms.
• Eligible employees may enroll in the company’s 401(k) retirement savings plan, subject to eligibility requirements and plan terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED