Hotel Valet Attendant - Fairfield Inn Clearwater Beach

Towne Park • Clearwater Beach, FL

22h • Onsite

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality service to guests. The role involves parking and retrieving guest vehicles promptly and safely, assisting with luggage and bell services, opening vehicle and hotel doors, and responding to guest questions and requests. The associate explains parking rates and vehicle retrieval procedures, manages claim checks and vehicle records, and collects parking revenue when needed. Work is scheduled across AM/PM hours, and most duties are performed outdoors, sometimes for the entire shift.

Requirements

• High school diploma or GED.
• Valid driver’s license for the state of application, or within a commutable distance of that state, as applicable.
• One month of related experience and/or training, or an equivalent combination of education and experience.
• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English, understand simple written instructions and correspondence, write simple correspondence, and communicate information effectively in one-on-one and small-group situations.
• Ability to perform basic arithmetic with three-digit numbers and American money, understand 24-hour and military time, and understand rates based on elapsed time.
• Ability to perform parallel parking.
• Ability to meet the described physical requirements, including extended sitting or standing, walking, and lifting or moving objects.

Nice To Haves

• Ability to operate a manual transmission is highly desirable.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests promptly and use their last names and the appropriate salutation.
• Follow Towne Park phone etiquette and remain in designated areas when not completing other tasks.
• Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage, and open vehicle and hotel doors for guests.
• Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
• Deliver messages, items, and guest amenities as requested, and shuttle guests to approved locations.
• Explain parking rates and retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
• Complete and maintain vehicle and valet records, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record vehicle locations on key tags after parking.
• Calculate and collect vehicle parking revenue when needed.

Benefits

• Eligible employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Eligible employees may enroll in the company’s 401(k) retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED