Hotel Ticketing Services Associate (Vacation Planner)

Universal Orlando•Orlando, FL

3d•Onsite

About The Position

Destination Universal Vacation Planners provide exemplary service in a fast-paced, guest-facing sales environment at Universal’s on-site and partner hotels. They work independently and use prescribed sales techniques to sell Universal Orlando products, including Annual Passes, admission tickets, Express Pass, dining plans, special-event products, and lanyards. They also become familiar with third-party area attractions and assist guests with purchases for those products at their work location. The role requires familiarity with multiple ticketing and guest-service systems to assist guests with ticketing and vacation-package concerns. Associates are responsible for meeting monthly sales goals and following established Environmental, Health & Safety policies, procedures, and training.

Requirements

High school degree or GED required.
Working knowledge of Windows Office and the Windows operating system required.
Six months to one year of prior cash-handling experience required.
Ability to stand for long periods of time.
Ability to use different forms of technology, including computers and tablets.

Nice To Haves

Technical school education preferred.
Associate’s degree (AA) preferred.
Experience with a computer ticketing system preferred.
One to three years in a sales position with face-to-face customer contact preferred.
A second language is a plus.

Responsibilities

Provide exemplary service in a guest-facing sales environment at Universal’s on-site and partner hotels.
Sell Universal Orlando products using prescribed sales techniques, including Annual Passes, admission tickets, Express Pass, dining plans, special-event products, and lanyards.
Assist guests with sales for third-party area attractions.
Assist guests with ticketing and vacation-package concerns using multiple ticketing and guest-service systems.
Meet monthly sales goals, including total ticket revenue, multi-day and Park-to-Park share, upgrade revenue, and ancillary product sales.
Process transactions using Galaxy Ticketing, Universal Desktop, Open Order, Open Table, Zomato, and a third-party ticketing system.
Participate in technological communications concerning business-critical information and relevant park and attraction information.
Follow established Environmental, Health & Safety policies and procedures, complete training, and participate in team member involvement activities.
Perform other duties as assigned.
Handle cash and credit cards in sales transactions.
Maintain a clean work environment using cleaning chemicals.