Hotel Ticketing Services Associate (Vacation Planner)

Universal Orlando • Orlando, FL

5d • Onsite

About The Position

Destination Universal Vacation Planners provide exemplary service while working independently in a fast-paced, guest-facing sales environment at Universal’s on-site and partner hotels. They use prescribed sales techniques to sell Universal Orlando products, including Annual Passes, admission tickets, Express Pass, dining plans, special event products, and lanyards. They are also expected to be familiar with third-party area attractions and assist guests with purchasing those products at their work location. The role requires familiarity with multiple ticketing and guest-service systems to help guests with ticketing or vacation package concerns.

Requirements

• High school degree or GED required.
• Working knowledge of Windows Office and the Windows operating system required.
• Six months to one year of prior cash-handling experience required.
• Ability to stand for long periods of time.
• Ability to handle cash and credit cards in sales transactions.
• Ability to use technology, including computers and tablets.
• Ability to maintain a clean work environment using cleaning chemicals.

Nice To Haves

• Technical school education preferred.
• Associate’s degree (AA) preferred.
• Experience with a computer ticketing system preferred.
• One to three years in a sales position involving face-to-face customer contact preferred.
• A second language is a plus, but not required.

Responsibilities

• Meet monthly sales goals, including total ticket revenue, multi-day and Park-to-Park share, upgrade revenue, and ancillary product sales.
• Process transactions using multiple systems, including Galaxy Ticketing, Universal Desktop, Open Order, Open Table, Zomato, and a third-party ticketing system.
• Understand and participate in technological communications concerning business-critical information and relevant park and attraction information, such as message boards and forum boards.
• Participate in Environmental, Health & Safety responsibilities by following established policies, procedures, and training and taking part in team member involvement activities.
• Perform other duties as assigned.
• Sell Universal Orlando products and assist guests with sales for third-party area attractions.
• Assist guests with ticketing and vacation package concerns.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED