Hotel Ticketing Services Associate (Vacation Planner)

Universal Orlando • Orlando, FL

3d • Onsite

About The Position

Destination Universal Vacation Planners provide exemplary service while working independently in a fast-paced, guest-facing sales environment at Universal’s on-site and partner hotels. They use prescribed sales techniques to sell Universal Orlando products, including Annual Passes, admission tickets, Express Pass, dining plans, special event products, and lanyards. They are also familiar with third-party area attractions and assist guests with purchases for those products at their work location. The role requires familiarity with multiple ticketing and guest-service systems to help guests with ticket or vacation-package concerns.

Requirements

• High school degree or GED.
• Working knowledge of Windows Office and operating systems.
• Six months to one year of prior cash-handling experience.
• Ability to stand for long periods of time.
• Ability to handle cash and credit card sales transactions.
• Ability to use different forms of technology, including computers and tablets.
• Ability to maintain a clean work environment using cleaning chemicals.

Nice To Haves

• Technical school education.
• Associate’s degree (AA).
• Experience with a computer ticketing system.
• One to three years in a sales position with face-to-face customer contact.
• A second language.

Responsibilities

• Meet monthly sales goals, including total ticket revenue, multi-day and park-to-park share, upgrade revenue, and ancillary product sales.
• Process transactions using Galaxy Ticketing, Universal Desktop, Open Order, Open Table, Zomato, and a third-party ticketing system.
• Understand and participate in technological communications concerning business-critical information and relevant park and attraction information, including message boards and forum boards.
• Follow established policies, procedures, and training, and participate in Environmental, Health & Safety responsibilities and team member activities.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED