HOTEL SALES AND CATERING COORDINATOR

SILVERTON CASINO LLC•Las Vegas, NV

3d•Onsite

About The Position

The Sales & Catering Coordinator provides coordination and administrative support to the Sales Team. The role meets with clients or lead planners to discuss food and beverage needs, and may work directly with clients to manage all aspects of catering. It manages client food orders, rooming lists, and event requests; creates banquet event orders (BEOs) and floor plans; and communicates event details to hotel, kitchen, banquet staff, and department heads. Efficient use of event management programs, email, and room diagram software is important to the role. The coordinator initiates event-detailing and group pre-arrival processes after contracts are signed. Duties include creating group blocks and reservations in STAY, entering rooming lists, supporting reservation logistics and changes, creating reservation links and group resumes, and processing group and catering deposits. The role facilitates group resume meetings, acts as a liaison for groups, coordinates vendors and event details, supports client tastings and wedding rehearsals, and handles post-event internal actualization and recaps. The position also performs administrative and guest-service duties, including running reports, processing planner points and commissions, data entry, preparing and distributing documents and marketing materials, responding to calls and inquiries, maintaining filing systems, and assisting Guest Services and the Front Desk when needed. The coordinator may also help set up and tear down events and must ensure assigned tasks are completed before each event. The role is expected to follow Silverton service standards and company policies, maintain professional communication and conduct, and attend scheduled shifts on time.

Requirements

Ability to communicate effectively both verbally and in writing.
Identification establishing identity and identification establishing the right to work in the United States.
Regular attendance and punctuality for scheduled shifts are essential job functions.
Follow company and departmental policies and procedures and adhere to appearance and uniform standards.

Nice To Haves

One year of upselling experience preferred.
One year of regulations experience preferred.
One year of service-oriented experience preferred.

Responsibilities

Initiate event detailing with clients after Silverton event contracts are signed.
Initiate group pre-arrival tasks after group contracts are signed, including creating group blocks and reservations in STAY, entering rooming lists, assisting with reservation logistics and changes, creating reservation links, processing deposits, and creating group resumes.
Facilitate group resume meetings and communicate group details and needs to department heads.
Act as the group liaison and ensure pertinent group details and needs are addressed.
Assist with preparing site inspection rooms and meeting spaces before client hotel tours.
Run reports requested by the Director of Sales for month-end purposes.
Process meeting planner points for contracted groups and events.
Process commissions for groups with contracted commissions and submit them to Finance.
Create BEOs and floor plans and present them to clients for review.
Revise BEOs as needed and communicate changes to appropriate departments.
Attend client tastings and wedding rehearsals and recap tasting feedback for the Chef and Catering Manager.
Coordinate and work with vendors to support successful events.
Handle post-event internal actualization, including generating folios reflecting daily charges, submitting information to the Banquet Manager and Accounting, and distributing event recaps to departments.
Perform data entry using STAY, Microsoft Word, and Excel, and create promotional flyers as needed.
Copy and distribute letters, forms, bookings, contracts, resumes, room lists, schedules, and mail.
Send email correspondence as directed by managers.
File, fax, and distribute incoming and outgoing mail; maintain an accurate, up-to-date filing system.
Assist with preparing and distributing marketing collateral.
Answer general phone calls and inquiries and provide information to guests and the Director of Sales as needed.
Assist Guest Services and the Front Desk when needed, including checking in guests, answering guest calls, and helping with Guest Experience needs.
Assist with event setup and teardown and ensure tasks are completed before each event.
Perform other tasks on the job checklist provided by the Director of Sales and other duties as assigned.
Maintain high-quality guest service in accordance with Silverton Be Amazing Service Standards and follow applicable company and departmental policies and procedures.
Maintain appearance and uniform standards, communicate with managers, and interact positively and professionally with guests, team members, and vendors.
Accept performance feedback professionally and attend all scheduled shifts on time.