Hotel Operations Supervisor - Residence Inn Orangeburg

Hotel•Orangeburg, NY

About The Position

Residence Inn Orangeburg, a Colwen Hotels property, is seeking an engaging, friendly, and detail-oriented Hotel Operations Supervisor to support the hotel’s Front Desk and Housekeeping operations. The supervisor trains, supervises, and schedules the Front Desk and Housekeeping teams; supports the Hotel Manager with administrative duties; serves as Manager on Duty (MOD); and responds to guest requests and issues when a manager is absent. This is a hands-on role that may also perform Front Desk Agent and Housekeeper duties as needed. Colwen Hotels is a hospitality group with 49 hotels operating across 9 states. The company describes its culture as built on hard work, character, and authenticity, and offers associates career advancement opportunities through its growth and project pipeline. The position pays $22.00–$23.00 per hour.

Requirements

Two-year college degree or equivalent hospitality experience.
Strong people leadership skills.
Superior interpersonal and customer service skills.
Reliable, with the ability to multitask and work under pressure.
Excellent verbal and written communication skills.
Intermediate to advanced computer skills.
Familiarity with common computer software programs.
Willingness to work varied hours, including nights, weekends, and holidays.

Nice To Haves

Previous brand-specific experience preferred.

Responsibilities

Assist with interviewing and supervising Front Office associates’ performance.
Review staff performance on an ongoing basis to ensure adherence to established policies and procedures.
Process guest check-ins and check-outs, verify billing, create reservations, and handle special requests.
Use knowledge of the hotel property and local attractions to assist guests.
Establish and maintain collaborative relationships with direct reports and hotel management.
Ensure compliance with federal and state labor laws.
Investigate and resolve complaints regarding service or accommodations.
Monitor budgets and payroll records, and review financial transactions for appropriateness.
Analyze processes on an ongoing basis to improve efficiency.
Coach and support the Front Office team in managing occupancy, guest service, and controllable expenses.
Identify service issues and trends, and facilitate solutions that support guest satisfaction.
Balance cost controls with exceptional guest service and associate satisfaction.
Maintain strict key controls and safety and security standards.
Train, supervise, and schedule Front Desk and Housekeeping teams.
Support the Hotel Manager with administrative duties and serve as MOD.
Respond to guest requests and issues in the absence of a manager.
Perform Front Desk Agent and Housekeeper duties as needed.
Perform other duties as assigned.