Front Office Supervisor - Marriott Residence Inn Bend
About The Position
The Front Office Supervisor at Residence Inn Bend oversees daily front desk operations and leads the front office team to ensure exceptional guest experiences. The role maintains high customer-service standards, manages check-in and check-out efficiently, and responds to guest concerns promptly and professionally. The supervisor coordinates with other hotel departments to support clear communication and smooth operations, and trains, mentors, and motivates front office staff to follow company policies and provide outstanding service. The position helps ensure guest interactions reflect the Residence Inn brand’s commitment to comfort, convenience, and hospitality excellence.
Requirements
- High school diploma or equivalent.
- Previous front office or guest service experience in the hospitality industry.
- Strong customer service skills and the ability to handle guest concerns effectively.
- Basic computer proficiency, including experience with property management systems (PMS).
- Ability to work flexible hours, including evenings, weekends, and holidays.
Nice To Haves
- Associate’s or Bachelor’s degree in Hospitality Management or a related field.
- Experience supervising or leading a hotel front office team.
- Familiarity with Marriott brand standards and property management software.
- Strong organizational and multitasking abilities.
- Conflict resolution and problem-solving skills.
Responsibilities
- Supervise and support front desk staff to provide efficient and courteous service across all shifts.
- Manage guest check-in and check-out procedures, ensuring accuracy and timeliness.
- Handle guest inquiries, requests, and complaints professionally and with a solution-oriented approach.
- Coordinate with housekeeping, maintenance, and other departments to meet guest needs promptly.
- Train new front office employees and provide ongoing coaching to improve team performance.
- Monitor daily front office operations, including cash handling, reservations, and reporting.
- Ensure compliance with hotel policies, safety standards, and brand guidelines.
- Assist with scheduling and staffing to maintain adequate coverage during peak and off-peak hours.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
