Front Office Supervisor- Full time Marriott

Schulte Hospitality Group•Orlando, FL

About The Position

Schulte Hospitality Group is seeking a service-oriented Front Office Supervisor to oversee front desk operations and support a high-quality guest experience. The role assigns and coordinates staff duties, supports hiring and training, maintains schedules, and promotes teamwork and associate morale. The supervisor monitors room status, rates, discounts, packages, arrivals, registrations, and room readiness, and helps resolve guest issues. The position may also serve as Manager on Duty and requires work nights, weekends, and holidays as necessary.

Requirements

In-depth knowledge of hotel front desk operations.
Basic math skills.
Ability to communicate effectively verbally and in writing.
Strong leadership skills.
Ability to exceed the expectations of guests and team members.
Excellent time management skills.
Ability to multitask.
Team-player orientation.

Responsibilities

Provide high-quality service, anticipate guest needs, and exceed guest expectations.
Assign staff duties to support efficient department operations.
Assist with training new associates and cross-training existing associates.
Assist with interviewing and hiring department associates.
Promote teamwork and associate morale, treat people respectfully, and recognize associate successes.
Know emergency procedures and ensure staff respond appropriately; assist the Emergency Response Team as needed and know the location and use of fire extinguishers.
Monitor daily room status, rates, discount rates, and packages.
Maintain a current list of available rooms for walk situations and coordinate room blocking.
Check printed registration cards against arrival reports and correct discrepancies.
Ensure prompt and courteous guest service and pre-register guests according to standards.
Complete and monitor employee schedules.
Monitor VIP arrivals.
Notify the Maintenance Department of maintenance issues.
Track room status and readiness for check-in.
Hire, coach, and discipline direct reports.
Interact positively and professionally with guests to resolve issues.
Demonstrate knowledge of EEO policy, Fair Employment Practices, and the Fair Labor Standards Act, and promote a harassment-free work environment.
Act as Manager on Duty as required.
Work nights, weekends, and holidays as necessary.
Perform other duties as assigned to meet business objectives.

Benefits

Daily Pay, allowing associates to get paid today for work today.
Free telemedicine and virtual mental health care access for all associates starting day one.
Multiple health insurance options.
Life insurance options.
401(k) plan with company match.
Paid parental leave.
Paid time off for eligible associates according to company policy.
Holiday pay.
Pet insurance.
Employee Assistance Program.
Discounts through Schulte Savings Marketplace on event tickets, electronics, gym memberships, and more.
Flexible work environment.
Career growth opportunities.