Front Office Supervisor- Full time Marriott

Schulte Companies • Orlando, FL

7d

About The Position

Schulte Hospitality Group is seeking a service-oriented Front Office Supervisor for a Marriott property. The role supports hotel front desk operations, provides high-quality guest service, and helps lead and develop the department's associates. The supervisor monitors room status and arrivals, coordinates room assignments and readiness, supports staffing and scheduling, and responds to guest issues. The role may also serve as Manager on Duty and requires work on nights, weekends, and holidays as necessary.

Schulte Hospitality Group describes its workplace as inclusive, employee-focused, and invested in associate development. The company operates more than 200 locations across 38 states and 3 countries.

Requirements

• In-depth knowledge of hotel Front Desk operations.
• Basic math skills.
• Ability to communicate effectively verbally and in writing.
• Strong leadership skills.
• Ability to exceed the expectations of guests and team members.
• Excellent time management skills.
• Ability to multitask.
• Ability to work as a team player.

Responsibilities

• Provide high-quality guest service and anticipate and exceed guest expectations.
• Assign duties to staff to support efficient department operations.
• Assist with training new associates and cross-training existing associates.
• Assist with interviewing and hiring associates for the department.
• Promote teamwork and associate morale, treat people with respect, and recognize associate successes.
• Know emergency procedures, ensure staff respond appropriately, and assist the Emergency Response Team as necessary.
• Know the location and use of fire extinguishers.
• Monitor daily room status, rates, discount rates, and packages.
• Maintain a current list of available rooms for walk situations and coordinate room blocking.
• Check printed registration cards against arrival reports and correct discrepancies.
• Ensure prompt and courteous guest service and pre-register guests according to standards.
• Complete and monitor the employee schedule.
• Monitor VIP arrivals.
• Notify the Maintenance Department of maintenance issues.
• Track room status to ensure rooms are ready for check-in.
• Hire, coach, and discipline direct reports.
• Interact positively and professionally with guests to resolve issues.
• Demonstrate knowledge of EEO policy, Fair Employment Practices, and the Fair Labor Standards Act, and promote a harassment-free work environment.
• Act as Manager on Duty as needed.
• Work nights, weekends, and holidays as necessary.
• Perform other duties as assigned to meet business objectives.

Benefits

• Daily Pay, allowing associates to get paid today for work today.
• Free telemedicine and virtual mental health care access for all associates starting on day one.
• Multiple health insurance options.
• Life insurance options.
• 401(k) plan with company match.
• Paid parental leave.
• Paid time off for eligible associates, in accordance with company policy.
• Holiday pay.
• Pet insurance.
• Employee Assistance Program.
• Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed