Hotel Night Auditor at The Bethesdan Hotel

Crescent Careers • Bethesda, MD

2d • Onsite

About The Position

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! This is an hourly position starting at $20.00. The ideal candidate provides outstanding customer service interactions, is excited at the idea of working alongside a team to achieve top-notch service, and does not shy away from guest concerns. They have a keen eye for detail and understand the importance of guest experience from check-in until check-out. They feel comfortable addressing conflicts when they arise and making it right for our guests every time. Strong organizational and time management skills are a great benefit in this role. Flexibility in working overnight 11pm to 7:30am during the week and some weekends, and open to holidays too, is required.

Requirements

• Must be able to work any overnight, weekend and holidays.
• Ability to communicate in English.
• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times.
• Can communicate well with guests.
• Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.
• Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key.
• Ability to effectively deal with guest and employee concerns in a friendly and positive manner.
• Ability to access and input information using a moderately complex computer system.

Responsibilities

• Run audit reports/journals from the front office system, Point of Service and the computer.
• Make corrections and adjustments and handle all computer problems that might occur throughout the shift.
• Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.
• Perform any other job related duties as assigned.
• Be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems, as necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed