Hotel Night Auditor
About The Position
The hotel night auditor is the main person to interact with guests during the overnight hours. As the face of the property, the night auditor has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests’ needs are properly addressed. McKibbon Hospitality offers competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement, inviting associates to become part of their family.
Requirements
- Previous experience working as a front desk agent or in a similar role to work night shift.
- A high school diploma or equivalent vocational training certificate.
- Proficiency with computers.
- Basic math skills.
- Ability to provide excellent customer service and maintain consistent professional demeanor.
- Able to work independently during an overnight shift with no supervision.
- The ability to input and access information in the property management system and/or points-of-sale system.
- Great verbal and written communication skills.
- Embrace the McKibbon Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.
Nice To Haves
- Experience working at a hotel establishment (highly desired).
Responsibilities
- Anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner.
- Maintain positive guest relations at all times.
- Resolve guest complaints and ensure guest satisfaction.
- Maintain a complete knowledge of hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.
- Process all guest check-ins and verify registration information with the guest.
- Restock, organize and process purchases from the lobby guest store.
- Anticipate, manage and process overbooked or 'walked' guests with a professional empathic demeanor.
- Accept and record wake-up call requests.
- Communicate pertinent guest information to designated departments/personnel.
- Document and communicate shift updates for following shift team members and managers.
- Resolve discrepancies on the room status report with housekeeping.
- Train with and learn Food and Beverage operations to fill in as needed.
- Keep front desk and other area workstations clean, tidy and organized.
- Keep front desk, other work areas and guest computer areas stocked with paper, pens and other items as required.
Benefits
- Comprehensive benefits package including medical, dental, and vision
- Life insurance
- Pet Insurance
- Short and long-term disability
- Paid time off and holidays
- Tuition assistance
- Competitive Compensation with incentives (incentives vary by position)
- 401K Savings Plan, 50% matching up to 10% of compensation
- Associate referral program
- Brand and company training classes, workshops and conferences for career growth and development (varies by position)
- Fundraising matching funds program
- Team volunteer opportunities
- 24/7 chaplain services
- Exclusive hotel rate discounts
- Any state specific holiday, vacation or benefit requirements will apply.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
251-500 employees
