Hotel Night Auditor
Engage Hospitality•Oakland, CA
•Onsite
About The Position
Front Desk Agents and Night Auditors are responsible for providing professional guest service and supporting the daily operations of the front desk. This role involves a variety of duties to ensure smooth hotel operations and excellent guest experiences.
Requirements
- Professional appearance and positive attitude
- Courteous and efficient service to guests and coworkers
- Adherence to all Company policies and procedures
- Reliability, attention to detail, and the ability to multitask
- Ability to perform job duties with or without reasonable accommodation
- Standing for extended periods
- Occasional walking, reaching, and bending
- Use of computers, phones, and office equipment
Responsibilities
- Greet guests and assist with check-in and check-out procedures
- Process guest registrations, room assignments, and verify rates and length of stay
- Handle reservations and assist with maximizing occupancy
- Maintain accurate guest accounts and records
- Balance cash drawers and ensure accurate shift transactions
- Perform night audit duties, including reviewing and reconciling daily reports (night shift)
- Respond to guest questions, requests, and concerns in a timely and professional manner
- Communicate with other departments to support smooth hotel operations
- Follow all safety, security, and cash-handling procedures
- Maintain a clean and organized front desk area
- Support a safe and respectful work environment
- Perform other duties as assigned by management
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
