Hotel Night Auditor at The Bethesdan Hotel

Horseshoe Bay Resort • Bethesda, MD

2d • Onsite

About The Position

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

This is an hourly position starting at $20.00.

This role requires the ability to work any overnight, weekend and holidays, specifically from 11pm to 7:30am.

Requirements

• Ability to communicate in English.
• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times.
• Ability to communicate well with guests.
• Willingness to “pitch-in” and help co-workers with their job duties and be a team player.
• Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key.
• Ability to effectively deal with guest and employee concerns in a friendly and positive manner.
• Ability to access and accurately input information using a moderately complex computer system.
• Outstanding customer service interactions.
• Keen eye for detail.
• Comfortable addressing conflicts when they arise and making it right for our guests every time.
• Pride in organizational and time management skills.

Nice To Haves

• Flexibility in a job, so working overnight 11pm to 730am during the week and some weekends, and open to holidays too.

Responsibilities

• Run audit reports/journals from the front office system, Point of Service and the computer.
• Make corrections and adjustments and handle all computer problems that might occur throughout the shift.
• Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.
• Perform any other job related duties as assigned.
• Be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems, as necessary.

Benefits

• Customer Satisfaction: Positive interaction with Crescent staff, professionalism at all times, treating all guests and associates with courtesy and respect.
• Work Habits: Meeting and striving to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance, adaptability to change, willingness to learn new skills and/or improve existing ones, ability to solve routine problems, and asking for help when unsure.
• Safety & Security: Adherence to hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed