Hotel Minibar Attendant

Minibar North America•San Francisco, CA

12d•$22•Onsite

About The Position

This role is responsible for the day-to-day operations of the in-room refreshment center (Minibar department) at an upscale hotel in San Francisco, CA. The attendant will follow operational best practices, Standard Operating Procedures (SOPs), and utilize the company's computer system. The primary objective is to ensure guests have a positive experience with the minibar, leading to high utilization and revenues. This includes recording sales, restocking bars with fresh products, maintaining cleanliness, and communicating operational issues to management.

Requirements

Authorized to work in the United States.
Speak English.
Familiar with reading and understanding computer-generated reports.
Basic math and computer skills.
Sense of order, alertness, and attentiveness.
Able and willing to work 5 days a week, including weekend days and Holidays.
Physically fit, capable of standing, walking, and bending for long periods.
Able to push/pull a fully stocked cart and lift 35-40 lbs.
Able to satisfactorily pass a background check and drug test.
Able to lift up to 40 lbs, bend, push or pull a heavy minibar cart on a regular basis.
Willing and able to pass a background check and drug screen.
Able to perform the essential functions of this job, with or without reasonable accommodation.

Nice To Haves

Have worked in a hotel or some other fast-paced environment.

Responsibilities

Complete opening procedures in Minibar System, including preparing a list of rooms to inventory and preparing a restocking cart using FIFO (First-In, First-Out).
Receive and store product following FIFO, ensuring Minibar storage areas are clean and organized.
Clean restocking carts and the Minibar Office area.
Push the cart from room to room during the daily refill process, restocking an average of 140-160 minibars per full working day or 70-80 per half working day.
Knock on room doors and announce presence as instructed.
Enter rooms, unlock/open, inventory the refreshment center, record sales and occlusions using a handheld unit, and restock bars as instructed.
Ensure all in-room accessories and promotional materials are present and replace if required.
Wipe down and clean minibars and snack trays as needed.
Note any maintenance issues and communicate them to management.
Close the refreshment center, relock if necessary, and exit the room leaving it in the same condition as when entered.
Maintain awareness of products, expiration dates, and inventory levels to prevent stock-outs.
Deep clean 10 minibars and trays daily, removing expired product and following FIFO restocking.
Remove any outside food placed in minibars by guests.
Return to and recheck DND (Do Not Disturb) rooms noted in the first refill round.
File reports in an orderly fashion.
Keep management informed of all problems or unusual matters of significance regarding the refreshment center operation.
Follow all specified health and safety guidelines at the workplace.
Perform other duties as assigned by the Operations Supervisor/Manager.