About The Position

The Hotel Maintenance Technician manages the hotel’s physical operations to support guest comfort and satisfaction. The role performs major repairs and preventive maintenance across building systems and equipment, coordinates with hotel departments to respond to maintenance needs, and maintains product-quality standards throughout the property. The technician also responds to guest requests and complaints, follows work schedules and uniform guidelines, and attends required hotel training.

Requirements

  • Two years of college or vocational training in electrical or mechanical engineering or plumbing.
  • At least three years of experience in a building maintenance department, including one year in a supervisory capacity.
  • Technical skills in specialized crafts such as electrical work, HVAC, and plumbing.
  • Ability to problem-solve and multitask.
  • Ability to read, write, and understand English.
  • Ability to read blueprints.
  • Intermediate to advanced mathematical skills, including basic math, conversions, and measurements of weight, volume, and pressure.
  • Ability to carry and/or lift at least 50 pounds and push and/or pull approximately 200 pounds.
  • Schedule flexibility for AM, PM, or overnight shifts, weekends, and holidays.

Nice To Haves

  • Hotel experience is a plus.
  • Journeyman’s accomplishment in one of the trades is preferred but not required.

Responsibilities

  • Manage the physical operations of the hotel to ensure guest comfort and satisfaction.
  • Check and perform major repairs to refrigeration, heating, ventilation and air conditioning, plumbing, water treatment, and electrical systems.
  • Communicate with hotel departments about maintenance needs and ensure timely responses to requests, including laundry and housekeeping equipment, room repairs, kitchen equipment, and guest concerns.
  • Execute the hotel’s preventive maintenance program.
  • Maintain product-quality standards throughout the hotel and report deficiencies to the Chief Maintenance Technician.
  • Maintain a “can do” and “guests first” attitude and work as part of the hotel team to exceed guest expectations.
  • Resolve guest complaints to the guest’s satisfaction and respond promptly to service requests.
  • Arrive at work on time in accordance with the posted schedule and follow established uniform guidelines.
  • Attend scheduled training sessions as required by the brand and hotel management.
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