Front Desk Clerk - Renaissance New York Flushing Hotel at Tangram

Meyer Jabara Hotels • New York, NY

9d • $20 - $20

About The Position

The Front Desk Clerk, also described as an Ambassador/Front Desk Agent, helps create a smooth and memorable guest experience throughout the hotel stay. The role handles check-in and check-out, guest inquiries and service requests, hotel telephone calls, and operational tasks such as processing charges and balancing the bank. The clerk may also assist guests with luggage, directions, coffee, wake-up calls, and future reservations, and share information about hotel services, features, and room amenities.

The position requires professional communication and appearance, adherence to company policies and Marriott operational standards, and care in protecting guest confidentiality and company assets. Ambassadors are expected to take initiative, work hands-on, and contribute to a safe workplace and consistent service quality. The listed responsibilities and qualifications describe the essential nature and level of work but are not exhaustive.

Requirements

• Customer service and cash handling experience.
• Flexible availability for AM, PM, and overnight shifts, weekends, and holidays.
• Proficiency in English.
• Ability to multitask.
• Ability to learn quickly and work in a fast-paced position with guest interaction.
• A desire to satisfy the needs of others in a fast-paced environment.
• High school diploma or equivalent.
• Ability to lift, pull, and push moderate weight up to 50 pounds.
• Basic computer skills, including Microsoft Word, Excel, and Internet Explorer.
• Self-confidence and a sense of humor.

Nice To Haves

• Chinese Mandarin language skills.

Responsibilities

• Represent the Renaissance brand with integrity, honesty, knowledge, dignity, and respect for others.
• Assist guests with check-in and check-out, including verifying registration, address, and credit information; balancing the bank; and posting charges.
• Provide additional guest assistance, such as helping with luggage, coffee, directions, wake-up calls, and future reservations.
• Respond courteously and efficiently to guest and visitor inquiries, coordinate special service requests, and inform guests about hotel services, features, and room amenities.
• Answer hotel telephones courteously and efficiently in accordance with Renaissance standards.
• Follow Marriott operational policies and procedures, including cash and credit card handling, safety and security, and other standards.
• Maintain a safe workplace, protect confidentiality and company assets, uphold quality standards, and maintain professional uniform, appearance, and communications.
• Perform other reasonable job duties as requested.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED