Front Desk Clerk - New York New York

MGM Resorts International • New York, NY

9d • Onsite

About The Position

As a Front Desk Clerk at New York New York, you warmly welcome guests to the property and help meet their individual needs to create memorable stays. You manage guest check-ins and check-outs, respond to inquiries and complaints, and work with other departments to support guest satisfaction. The role includes handling arrivals, departures, walk-ins, payments, cash transactions, room keys, guest privacy, and security.

Requirements

• High school diploma, GED, or equivalent.
• Must be at least 18 years old.
• Must work varied shifts, including weekends and holidays.

Nice To Haves

• At least 6 months of relevant cash-handling experience.
• At least 1 year of relevant face-to-face guest service experience.

Responsibilities

• Welcome guests and provide memorable service by anticipating their needs and resolving complaints in alignment with S.H.O.W. Service Basics.
• Manage early and late arrivals and departures, walk-ins, and other tasks associated with guest room check-ins and check-outs.
• Offer upgraded accommodations when available through authorized programs and processes, and promote M life enrollment and benefits.
• Partner with Housekeeping and other related departments to meet guest expectations and special requests.
• Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and balance cash and cash-equivalent transactions according to property procedures.
• Control and issue keys while protecting guests' security, privacy, and confidentiality.

Benefits

• Wellness incentive programs supporting physical and mental health.
• Discounts on company hotels, food and beverage, retail, and entertainment, as well as discounts with company partners.
• Free meals in the employee dining room.
• Free parking on and off shift.
• Health and income protection benefits for eligible employees.
• Professional and personal development through programs, networking opportunities, and community volunteer opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED