Night Auditor - Renaissance New York Flushing Hotel at Tangram

Meyer Jabara Hotels•New York, NY

9d•$21 - $23•Onsite

About The Position

The Night Auditor provides guest services and completes overnight hotel operations at Renaissance New York Flushing Hotel at Tangram. The role supports memorable guest experiences by assisting with check-in and check-out, responding to guest needs, providing information, and completing operational reports, including nightly Daily Revenue Reports. The Night Auditor works with very little supervision and functions as the third-shift manager on duty, requiring consistent attendance and punctuality. Shifts are overnight, either 11:00 p.m.–7:00 a.m. or 10:30 p.m.–6:30 a.m., with schedule flexibility required for other shifts, weekends, and holidays. The position requires professional conduct, adherence to Marriott policies and Renaissance standards, and care in handling cash, credit cards, safety, security, confidential information, and company assets. It involves guest interaction, extended periods of standing, sitting, or walking, and moving objects. The Night Auditor may also prepare and serve food and beverages and perform basic engineering-related functions after adequate training.

Requirements

Customer service and cash handling experience.
Proficiency in English and Mandarin, including speaking, reading, and writing.
Ability to work overnight and flexibility for AM, PM, and overnight shifts, weekends, and holidays.
Ability to multitask and learn quickly in a fast-paced, guest-facing position.
A desire to satisfy the needs of others in a fast-paced environment.
High school diploma or equivalent.
Must be at least 18 years old to serve and pour alcohol in New York.
Basic computer skills, including Microsoft Word, Excel, and Internet Explorer.
Driver’s license, reliable transportation, and a clean driving record.
Ability to stand, sit, or walk for extended periods and to move, lift, carry, push, pull, and place objects; the description mentions objects weighing up to 10 pounds without assistance and a minimum lifting, pulling, and pushing capacity of 50 pounds.
Self-confidence and a sense of humor.
Ability to work with very little supervision and maintain consistent attendance and punctuality.

Responsibilities

Assist guests with check-in and check-out, including verifying registration, address, and credit information; balancing the bank; and posting charges.
Provide additional guest assistance such as help with luggage, coffee, directions, wake-up calls, and future reservations.
Provide courteous and efficient information to guests and visitors; coordinate requests for special arrangements and explain hotel services, features, and room amenities.
Answer hotel telephones courteously and efficiently according to Renaissance standards.
Prepare, set up, stock, take down, and clean food and beverage service areas, and provide products consistently according to recipe and presentation standards.
Use the Point-of-Sale system.
Complete nightly Daily Revenue Reports accurately for management and ownership.
Perform basic engineering functions after adequate training, such as operating HVAC thermostats, fire panels, Ving systems, and security monitoring systems.
Follow Marriott operational policies and procedures, including cash and credit-card handling, safety, security, and other standards.
Act with integrity, honesty, and knowledge in support of Renaissance brand culture and treat others with dignity and respect.
Maintain professional appearance and communications, protect company assets, and uphold quality and confidentiality standards.