Night Auditor - Renaissance New York Flushing Hotel at Tangram

Renaissance Flushing Marriott•New York, NY

3d•$21 - $23•Onsite

About The Position

The Night Auditor supports a memorable and seamless guest experience by assisting guests throughout their stay, processing operational needs, responding to requests, completing reports, and sharing information about the local area. The role includes checking guests in and out, handling transactions, answering inquiries and telephone calls, and coordinating requested services. The Night Auditor is expected to uphold Renaissance and Marriott standards, follow company policies, maintain confidentiality and protect company assets, and communicate and present professionally. This is an in-person position with overnight scheduling flexibility required.

Requirements

Customer service and cash handling experience required.
Schedule flexibility for overnight shifts, weekends, and holidays.
Proficiency in English.
Ability to multitask.
Ability to learn quickly and work in a fast-paced role involving guest interaction.
A genuine desire to satisfy the needs of others in a fast-paced environment.
High school diploma or equivalent required.
Ability to lift, pull, and push moderate weight up to 50 pounds.
Basic computer skills, including Microsoft Word, Excel, and Internet Explorer.
Driver’s license, reliable transportation, and a clean driving record required.
Must be self-confident and have a sense of humor.

Nice To Haves

Chinese Mandarin language skills are a plus.

Responsibilities

Act with integrity, honesty, and knowledge of the Renaissance brand’s culture, values, and philosophy, and treat others with dignity and respect.
Assist guests with check-in and check-out, including verifying registration, address, and credit information; balancing the bank; and posting charges.
Provide additional guest assistance such as luggage help, coffee, directions, wake-up calls, and future reservations.
Respond courteously and efficiently to guest and visitor inquiries, coordinate special service requests, and explain hotel services, features, and room amenities.
Answer hotel telephones courteously and efficiently in accordance with Renaissance standards.
Follow Marriott operational policies and procedures, including cash and credit card handling, safety and security, and other applicable standards.
Create a safe workplace, maintain confidentiality, protect company assets, uphold quality standards, and maintain a professional uniform, appearance, and communications.
Complete reports and other reasonable job duties as requested.