Hotel Housekeeping

BN Management Co•Gretna, LA

1d•Onsite

About The Position

The Hotel Housekeeper is responsible for cleaning and maintaining guest rooms and assigned hotel areas according to hotel, company, and brand standards. The Housekeeper must provide a clean, safe, comfortable, and welcoming environment for every guest while maintaining productivity, quality, and professional service standards.

Requirements

Previous hotel housekeeping experience preferred but not required.
Ability to follow instructions and established cleaning procedures.
Strong attention to detail.
Ability to work independently and as part of a team.
Dependable and punctual.
Ability to communicate professionally with guests and coworkers.
Ability to meet established productivity and quality standards.
Ability to work weekends and holidays as scheduled.

Responsibilities

Report to work on time and be prepared to begin work at the scheduled start time.
Maintain reliable attendance and follow all hotel attendance and call-out procedures.
Clean and service assigned guest rooms according to established hotel and brand standards.
Make beds and replace bed linens, pillowcases, and blankets as required.
Clean and sanitize bathrooms, including toilets, showers, tubs, sinks, mirrors, floors, and fixtures.
Dust, wipe, and clean furniture, countertops, appliances, fixtures, and other surfaces.
Vacuum, sweep, and mop floors as appropriate.
Empty trash and replace trash liners.
Replenish towels, toiletries, amenities, paper products, and other guest supplies.
Inspect guest rooms for cleanliness, damage, missing items, and maintenance concerns.
Report maintenance issues, damaged items, and room deficiencies to the Housekeeping Supervisor or Executive Housekeeper.
Follow room-cleaning procedures and complete assigned rooms within established productivity expectations.
Maintain housekeeping carts and assigned equipment in a clean and organized condition.
Properly handle and transport dirty and clean linens.
Follow proper procedures for lost-and-found items and immediately report items found in guest rooms.
Protect guest privacy and personal belongings at all times.
Follow proper procedures for entering occupied guest rooms.
Use cleaning chemicals and equipment safely and according to instructions.
Follow all hotel, company, Hilton brand, OSHA, health, and safety requirements.
Maintain a professional appearance and wear the required uniform and name badge.
Respond courteously and professionally when interacting with guests.
Report guest complaints or service concerns to management promptly.
Assist with deep-cleaning projects, special cleaning assignments, and other housekeeping projects as directed.
Maintain cleanliness in assigned back-of-house and housekeeping areas.
Complete all assigned work before the end of the scheduled shift unless otherwise authorized by management.
Perform other duties assigned by management.