Hotel Housekeeping

DRIFTWOOD HOSPITALITY MANAGEMENT•Southlake, TX

3d•Onsite

About The Position

Responsible for cleaning and maintaining assigned guest rooms according to company procedures and standards that meet or exceed company expectations. The role includes preparing a housekeeping bag with sufficient cleaning supplies, equipment, and amenities; following guest-room entry procedures; cleaning and stocking rooms; completing checklists; and reporting room status for inspection. Team members also report damages and hazards, secure guest-room doors, maintain orderly corridors and service areas, and turn in lost-and-found items and room keys. The position follows company policies and safety and security procedures, including fire prevention and emergency procedures, use of protective equipment, and reporting unsafe conditions, accidents, injuries, near-misses, and property damage or loss. Team members must maintain a neat, clean, and well-groomed appearance, assist other housekeeping personnel when needed, and perform related duties as requested by management. The hotel operates 24 hours a day, seven days a week, and operational needs may require variations in shift days, start times, and weekly hours.

Requirements

Ability to bend and reach to dust, clean, and make beds and bathrooms.
Ability to stand and walk for varying lengths of time, often for long periods.
Ability to communicate with different kinds of people to provide information, answer questions, and deliver required services.
Ability to visually inspect rooms for cleanliness and guest belongings left behind.
Written communication skills to mark completed rooms on daily paperwork.
Ability to move fingers, arms, and hands quickly and easily to perform cleaning duties.
Ability to lift up to 50 pounds.
Ability to perform frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing, and smiling.

Responsibilities

Stock housekeeping bags with sufficient cleaning supplies, equipment, and amenities.
Follow procedures for knocking before entering guest rooms.
Clean assigned guest rooms and ensure amenities are stocked.
Complete the housekeeping checklist for each room.
Accurately report clean rooms to the supervisor for inspection.
Report guest-room damage and hazards, such as burned-out light bulbs and broken furniture or lights, in Guestware or to the Housekeeping Coordinator.
Secure guest-room doors when exiting rooms.
Keep corridors and service areas neat.
Turn in lost-and-found items and guest-room keys.
Follow company policies and safety and security procedures, including fire prevention and emergency procedures.
Use protective equipment and report unsafe conditions, accidents, injuries, near-misses, property damage, or loss to management.
Maintain a neat, clean, and well-groomed appearance.
Assist other housekeeping personnel when needed.
Perform related duties as requested by management.