Hotel Group Sales Manager

DoubleTree by Hilton Portland•Portland, OR

89d•$75,000 - $90,000•Onsite

About The Position

DoubleTree by Hilton Portland is seeking an experienced Hotel Group Sales Manager to drive group room nights, meeting, event, and convention sales, and revenue generation. The role focuses on proactive hotel sales, business development, prospecting, account management, contract negotiation, and client relationship management for a convention and event hotel. The manager represents the hotel and Hilton brand standards while developing business across corporate, association, government, SMERF, sports, tour and travel, reunion, social, and conference markets. The role follows the sales strategy established by the Director of Sales & Marketing and is accountable for individual revenue goals, room-night targets, market-share growth, and quarterly sales objectives. The manager proactively identifies and closes business, forecasts revenue and room nights, prepares contracts, manages client budgets, and stays informed about competitors and demand trends. The position also builds and maintains client relationships throughout the event lifecycle, collaborating with Convention Services to support effective event execution and guest satisfaction. It uses Delphi and other CRM systems to track client activity, manage priorities, and maintain accurate records. The manager is expected to pursue professional development and maintain knowledge of hotel sales, hospitality trends, revenue management, and industry technology platforms. This is a full-time, on-site position in Portland, Oregon.

Requirements

At least 3 years of hotel sales, hospitality sales, group sales, or convention hotel sales experience.
Demonstrated success driving group room nights, meeting business, convention business, and event revenue.
Hands-on experience with Delphi or comparable hotel sales software.
Experience with a property management system (PEP or similar).
Confident negotiation, closing, and persuasion skills.
Proven business development and proactive prospecting experience.
Strong relationship-building and customer development skills.
Ability to manage guest room blocks and meeting-space inventory.
Knowledge of contracts, legal considerations, AV products, event services, and meeting planning.
Financial acumen, including understanding of P&L statements and revenue management principles.
Excellent communication, presentation, organization, and problem-solving skills.
Proficiency with Microsoft Office, Delphi, Cvent, and CRM systems.

Nice To Haves

Experience in hotel sales, hospitality sales, group sales, meeting sales, event sales, or convention sales.
Experience with corporate group business, association business, government and SMERF markets, sports, tour and travel, or social markets.
Experience with Delphi, Cvent, Hilton systems, group room block management, revenue management, contract negotiations, business development, lead generation, account management, or CRM management.
Experience with Salesforce, HubSpot, or comparable CRM platforms.
Experience selling meetings, conferences, conventions, and group room blocks.
Experience developing new accounts through proactive prospecting.
Experience working with Cvent and other lead-generation platforms.
Knowledge of the Portland meetings and events market.
Experience managing annual sales goals and revenue targets.
Familiarity with Hilton brand systems and sales processes.
Interest in professional development through industry organizations such as MPI, SGMP, PCMA, and HSMAI, industry certifications, and professional designations.

Responsibilities

Grow top-line revenue according to the sales strategy established by the Director of Sales & Marketing and identify opportunities that maximize hotel profitability.
Achieve individual revenue goals, room-night targets, market-share growth, and quarterly sales objectives.
Manage client budgets thoughtfully to meet client needs while maximizing hotel revenue.
Monitor competitors and demand trends and adapt sales approaches accordingly.
Proactively target high-potential accounts, markets, and segments; identify, qualify, solicit, and close business aligned with hotel objectives.
Develop business across corporate, association, government, SMERF, sports, tour and travel, reunion, social, and conference markets.
Generate business through direct prospecting, Cvent leads, referrals, appointments, networking, sales missions, and industry partnerships.
Respond to incoming leads within the assigned market segment within four hours.
Accurately forecast room nights, group revenue, catering opportunities, and market performance.
Prepare sales contracts and understand departmental budgets to help achieve or exceed financial goals.
Represent DoubleTree by Hilton Portland and Hilton brand standards in client interactions.
Build long-term relationships with new and existing clients through sales calls, site visits, entertainment, FAM tours, networking events, and follow-up.
Serve as a trusted client partner from pre-event planning through post-event follow-up.
Collaborate with Convention Services to ensure seamless turnover and event execution.
Resolve problems, offer alternatives, and ensure client expectations are met or exceeded.
Gather guest feedback, address concerns professionally, and improve the customer experience.
Use Delphi and other CRM systems to track client activity and maintain accurate records.
Follow hotel standards, policies, and procedures; manage competing priorities and follow through on leads, requests, opportunities, and issues until resolved.
Use sales tools, systems, reporting, and support teams effectively.
Take ownership of professional development, seek feedback, and maintain current knowledge of hotel sales, hospitality trends, revenue management, and industry technology.

Benefits

Comprehensive medical coverage
Dental coverage
Vision coverage
401(k) with company match
Free on-site parking
Subsidized TriMet Universal Pass
Complimentary daily lunch
Paid time off
Monthly cell phone stipend
Performance-based bonus potential up to 30% of annual salary
Support for joining professional organizations, pursuing industry certifications and professional designations, and continuing career development
Opportunities to attend industry conferences and participate in sales missions with Travel Portland