Hotel General Manager

Hotel Phillips Kansas City • Kansas City, MO

1h • Onsite

About The Position

The General Manager is responsible for all aspects of hotel operations, day-to-day staff management, and guest satisfaction. The role provides leadership and strategic planning across departments, serves as an ambassador for the hotel and its brand, and manages profitability and guest satisfaction measures.

The position supports Arbor Lodging's Hotel Phillips Kansas City, a Hilton Curio Collection property and historic Art Deco hotel in downtown Kansas City. The General Manager leads the team and shapes the guest experience while balancing the hotel's historic character with modern hospitality.

Requirements

• 5 or more years of experience in progressive hotel roles.
• Previous Assistant General Manager experience is required.
• Strong management skills, including the ability to manage large teams.
• Developed time management skills.
• Ability to sit, stand, or walk for extended periods.
• Ability to lift up to 40 pounds, with or without reasonable accommodation.

Nice To Haves

• Bachelor's degree from an accredited university in Hotel Management, Business Administration, or a similar field.

Responsibilities

• Oversee all aspects of hotel operations, including front office, sales, housekeeping, human resources, food and beverage, maintenance, and accounting.
• Model a friendly, attentive, and service-oriented demeanor in interactions with guests and hotel staff.
• Maintain open communication among hotel leaders and develop a high-quality staff aligned with expected guest service standards.
• Manage financials, profit and loss, and payroll accurately to maintain profitability.
• Ensure compliance with local and state licensing and permit requirements.
• Maintain property security and safety systems and ensure proper inspections and maintenance.
• Drive property-wide improvements in staff training and development to provide high-quality guest service and encourage repeat visits.
• Maintain professional working relationships and open communication with managers, employees, and other departments.
• Communicate ideas, development goals, and tasks effectively to team members, and follow up on delegated tasks in a timely manner.
• Proactively identify property issues and find solutions before hotel operations are disrupted.
• Analyze data and information from multiple sources to develop solutions beneficial to the business.
• Address concerns and issues raised by hotel guests and staff in an attentive and professional manner.
• Delegate tasks effectively to the most qualified staff members.
• Produce financial results in line with budgeted objectives.
• Perform additional duties as assigned; the scope of the role may change in response to business demands.

Benefits

• Competitive salary.
• Annual review with potential for an increase.
• 401(k) program with company match.
• Medical, dental, and vision insurance available to eligible employees.
• Wellness benefits available to eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed