Hotel General Manager
About The Position
We are seeking an exceptional, hands-on General Manager to lead the day-to-day resort experience at one of the most unique luxury hospitality destinations in the world. This is not an office job. You will be the face, heartbeat, and culture carrier of the resort. As General Manager, you will have direct leadership responsibility for the resort’s rooms and property operations, including: Front Office & Concierge, Housekeeping, Engineering & Maintenance, Boutique Spa & Guest Services, and Overall resort presentation and guest experience. Our restaurant has its own experienced General Manager and Executive Chef. This role is focused on the overall resort experience, providing appropriate resort-level oversight and partnership while allowing the restaurant leadership team to own its operation. True luxury is not simply formal—it is personal. It is knowing a returning guest’s name, remembering their preferred cottage, recognizing an anniversary, understanding their family, and noticing what they need before they ask. You will personally engage with VIPs, repeat guests, and special occasions while building a culture where the entire team understands how to anticipate guest needs and create genuine relationships. Our goal is simple: guests should not simply stay with us—they should come back to see us.
Requirements
- Genuinely love taking care of people and naturally connect with guests and associates.
- Luxury hotel, resort, private club, or high-end hospitality experience.
- Strong Rooms Division and operational leadership experience.
- Energetic, visible, approachable, and comfortable making decisions in real time.
- Notice details others miss and maintain exceptionally high standards for cleanliness and property condition.
- Build trust while holding people accountable.
- Willing to roll up your sleeves and help wherever needed.
- Understand that great leadership happens in the operation—not just in meetings.
- Confidence to lead and humility to serve.
Responsibilities
- Lead the day-to-day resort experience.
- Be the face, heartbeat, and culture carrier of the resort.
- Direct leadership responsibility for the resort’s rooms and property operations, including: Front Office & Concierge, Housekeeping, Engineering & Maintenance, Boutique Spa & Guest Services, and Overall resort presentation and guest experience.
- Provide appropriate resort-level oversight and partnership to the restaurant leadership team.
- Personally engage with VIPs, repeat guests, and special occasions.
- Build a culture where the entire team understands how to anticipate guest needs and create genuine relationships.
- Spend days throughout the resort—not behind a desk.
- Walk the property, inspect cottages and public areas, talk with guests and associates, solve problems in real time, and jump in wherever the operation needs you.
- Know your team, recognize great work, coach in the moment, develop future leaders, celebrate successes, and hold people accountable when standards are not met.
- Maintain exceptionally high standards for cleanliness and property condition.
- Ensure cottages are immaculate, public spaces are beautiful, maintenance issues are addressed before they become complaints, and landscaping, pools, beaches, docks, pathways, and back-of-house areas are maintained with pride.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
