Hotel General Manager

DelMonte Hotel Group • City of Albany, NY

21d • $70,000

About The Position

The Hotel General Manager is the primary strategic business leader for an assigned property and oversees all aspects of its operation. The role includes supervisory responsibilities under organizational policies and applicable laws, including interviewing, hiring, training, directing, evaluating, rewarding, and disciplining associates, as well as addressing complaints and resolving problems. The General Manager supports guest and colleague experience, hotel standards, community relations, sales efforts, and the property’s financial performance. The position also involves administrative work such as maintaining supply inventory and records, processing payroll, and handling accounting and purchasing functions.

Requirements

• 3 to 5 years of experience in guest services, front desk, housekeeping, management operations, or a related professional area.
• Bachelor’s degree (B.A.) or equivalent from a four-year college or university, or an equivalent combination of education and experience.
• Solid organizational, time-management, and prioritization skills.
• Exceptional customer service skills.
• Ability to manage P&L and financials to ensure continued profitability.
• Meticulous professionalism and a friendly, welcoming, and energetic personality.

Responsibilities

• Direct, train, and mentor associates, and observe performance to ensure adherence to hotel policies and operating procedures.
• Implement, follow, and support initiatives, perspectives, and programs directed by the owner and brand.
• Monitor customer service through guest interactions, written satisfaction surveys, and observation of associates.
• Promote the hotel and company in the community.
• Assist with developing sales strategies and action plans.
• Develop and maintain positive business relationships with guests, vendors, and other external partners.
• Represent the company at community organization meetings to promote hotels.
• Conduct regular physical inspections to ensure standards of excellence are met.
• Answer inquiries about hotel policies and services.
• Understand, support, and administer applicable state and local laws and codes governing innkeeping and associate relations.
• Develop and maintain the hotel budget, striving to meet or exceed financial and budgetary goals.
• Facilitate ongoing communication and collaboration with associates.
• Perform administrative tasks, including maintaining supply inventory, processing hotel payroll, and handling accounting and purchasing functions.
• Maintain up-to-date records and files.
• Provide information about hotel hours and available services, including restaurant, lounge, and room service.
• Ensure cleanliness throughout all hotel areas.
• Carry out supervisory duties, including interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; and resolving complaints and problems.
• Manage P&L and financials to support the location’s profitability.

Benefits

• Competitive compensation; compensation is $70,000 and up based on experience, with packages potentially varying by location.
• Comprehensive benefit packages for full-time positions.
• Hotel room discounts at company locations around the globe.
• Discounts on food and beverages.
• Professional development and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager