Hotel General Manager

Sree Hotels•Charlotte, NC

18d•Onsite

About The Position

SREE Hotels is seeking an experienced General Manager for its Embassy Suites by Hilton Charlotte hotel, located near Billy Graham Parkway and CLT Airport. The role oversees all aspects of hotel operations, with a focus on staff training, compliance with brand standards, guest satisfaction, and profitability. The General Manager works with ownership, leads and develops staff, adapts to changing operational priorities, and may serve in any department as needed. The position is primarily indoors and requires flexibility to work any hours or days of the week necessary to meet business requirements.

Requirements

At least 3 years of experience as a Hotel General Manager, excluding taskforce experience.
At least 5 years of total experience as an Assistant General Manager, General Manager, or taskforce manager.
Experience with select-service and/or full-service hotels.
Understanding of hotel operations and administration, including brand standards, food and beverage, human resources, budgeting and forecasting, profit and loss, and safety.
Excellent oral and written communication skills.
Strong organization, planning, and attention-to-detail skills.
Proven ability to recruit, motivate, and train staff.
Ability to take direction from and work directly with ownership.
Proficiency with Microsoft products.
Must be able to work any shift, including weekdays and weekends.
Fluency in English, including the ability to speak, hear, read, and write.
Ability to use a computer and standard office equipment, stand for long periods, and quickly maneuver to any location in the hotel.

Nice To Haves

Experience with the Hilton brand.
Associate degree in Hospitality, Business, or a related field, or an equivalent combination of education and experience; a bachelor's degree is preferred.

Responsibilities

Interview, hire, and train qualified staff to meet guest-service requirements.
Promote company and brand standards and provide vision for staff.
Schedule staff at appropriate service levels while maintaining profitability and guest satisfaction.
Coach and mentor staff to support associate satisfaction.
Process daily deposits and make collection calls to customers with direct billing approval.
Use yield management to drive incremental revenue during high-demand periods.
Conduct daily or weekly property inspections and ensure cleanliness, maintenance, and safety issues are addressed promptly.
Review daily audit reports for accuracy and investigate irregularities.
Discuss guest and associate survey scores, financial goals and budgets, and operational issues at staff meetings.
Model professional conduct and maintain a positive work environment where employees can openly discuss concerns with management.
Show flexibility in working hours and responsibilities, serving in any department or capacity as needed.
Adapt to changing priorities in a fast-paced environment.
Build rapport with staff and guests and resolve problems promptly and appropriately.