Hotel General Manager

Sage Hospitality Group•Breckenridge, CO

61d•Onsite

About The Position

Sage Hospitality Group is seeking a General Manager to join the team at the Hotel Alpenrock, a Curio Collection Hotel in Breckenridge, Colorado. This modern lifestyle hotel is located adjacent to the slopes of Peak 9. The role involves overall management responsibility for the hotel's profitability, guest service, product quality, and the cleanliness and maintenance of the property, operating within the framework of approved budgets, marketing plans, capital expenditure plans, wage plans, and company policies.

Requirements

A four-year college degree or equivalent education/experience.
Previous experience as General Manager or Assistant General Manager at a similar size and type of hotel.
Previous experience as a Department Head at the same facility.
Advanced knowledge of the hospitality and business management fields.
Considerable working knowledge of other major areas and the skill to integrate and communicate that information.
Ability to study, analyze, and interpret complex activities or information to improve practices or develop new approaches.
Ability to make decisions with only general policies and procedures for guidance and to keep the General Manager informed of general direction.
Highly developed communication skills to frequently negotiate, convince, sell, and influence other managerial personnel, hotel guests, and/or corporate clients.
Excellent speech and written skills to communicate with managers, guests, and employees.
Excellent literacy skills necessary for reports, policies, and procedures.
Vision ability to visually inspect the hotel.
Mobility to walk through the front and back of the hotel.
Physically able to regularly inspect all areas of the interior and exterior of the facility.

Nice To Haves

Climbing approximately 20-30 steps 10% of the week.

Responsibilities

Lead the Executive Committee using a participative style, ensuring effective communication, coordination of departments, and problem-solving to serve the financial interests of the property.
Develop the annual operating budget, serving as an operating plan and defining achievement levels. Ensure achievement of the annual budget in revenues, costs, and profits through diligent accounting and expenditure controls.
Set written priorities and key objectives for each department head quarterly, including action plans and completion dates, with follow-up and corrective action as needed.
Perform monthly forecasting of operating staff and cost expenditures, with business planning in line with forecasted sales and costs.
Conduct monthly review of financial statements to correct problems, ensure spending alignment, and plan for future business. Review and approve all expenses in 'other expense' categories and regularly review major expenses.
Develop high esprit de corps and loyalty to reduce turnover and increase employee morale. Communicate, counsel, and assist in staff development. Be visible and available to all hourly personnel.
Conduct performance appraisals and personal development plans for management staff. Identify and address substandard performance with corrective or disciplinary measures.
Assure that all hotel management possesses the required level of experience, knowledge, and ability.
Review cost controls and assure adherence to protect the hotel's property and assets.
Review all wage and salary increases, ensuring compliance with wage scales and compensation philosophies.
Conduct quarterly reviews of future bookings for room nights and banquet sales, identifying weak periods and implementing yield management practices.
Conduct quarterly reviews of pricing, including cost increases and competitive pricing in room rates, restaurant, lounge, and banquet areas. Ensure timely recommendation and implementation of price increases.
Conduct regular personal inspections of guest rooms, public areas, back of house, and banquet function set-ups, developing lists of corrective actions.
Establish a friendly, courteous, service-oriented approach to guests through leadership and example. Implement and review guest service standards for all departments.
Ensure an ongoing program for regular repair and upkeep of the facility, landscape, and equipment through a preventive maintenance program.
Develop the annual sales and marketing plan and monitor its implementation.
Regularly review sales solicitation activities, room night productivity, and group room rates sold. Evaluate individual productivity and market mix, taking corrective action and guiding as needed.
Involve in sales solicitation of key accounts by reviewing contracts, meeting with the sales department, and visiting key account contacts.
Monitor the success of F&B promotion programs and take corrective actions. Monitor sales levels to reverse negative sales trends.
Maintain credit policies at Front Office, Sales, and Catering. Attend credit meetings, assist in developing action plans, supervise collections, review aging reports, and approve write-offs.
Regularly review Front Office results to maximize room revenue and initiate solutions for problem areas.
Represent the hotel within the local community, positioning it as a supportive corporate citizen.
Assure that all Company policies and procedures are fully implemented throughout the hotel.

Benefits

Eligible to participate in Sage bonus plan
Unlimited paid time off
Medical, dental, & vision insurance
Eligible to participate in the Company’s 401(k) program with employer matching
Health savings and flexible spending accounts
Basic Life and AD&D insurance
Company-paid short-term disability
Paid FMLA leave for up to a period of 12 weeks
Employee Assistance Program
Great discounts on Hotels, Restaurants, and much more.
Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.