Hotel General Manager

Arbor Lodging • West Des Moines, IA

17d

About The Position

The General Manager is responsible for all aspects of hotel operations, day-to-day staff management, and guest satisfaction. As an ambassador for the brand and hotel, the General Manager provides leadership and strategic planning across departments, delivers an excellent guest experience, and manages profitability and guest satisfaction measures. The role oversees the front office, sales, housekeeping, human resources, food and beverage, maintenance, and accounting. Responsibilities include managing financials, P&L, and payroll; ensuring compliance with licensing and permit requirements; maintaining property safety and security systems; developing staff and service quality; and addressing guest and employee concerns. Additional tasks may be assigned, and the scope of the role may change based on business demands.

Requirements

• At least 5 years of experience in progressive hotel roles.
• Previous Assistant General Manager experience required.
• Strong management skills for large teams.
• Developed time-management skills.
• Ability to sit, stand, or walk for extended periods.
• Ability to lift up to 40 lbs. with or without reasonable accommodation.

Nice To Haves

• Bachelor’s degree from an accredited university in Hotel Management, Business Administration, or a similar field is preferred.

Responsibilities

• Oversee all aspects of hotel operations, including front office, sales, housekeeping, human resources, food and beverage, maintenance, and accounting.
• Model a friendly, attentive, and service-oriented demeanor in interactions with guests and hotel staff.
• Maintain open communication among hotel leaders and develop a high-quality staff aligned with guest-service expectations.
• Manage financials, P&L, and payroll to maintain profitability.
• Ensure compliance with local and state licensing and permit requirements.
• Maintain property security and safety systems and ensure appropriate inspections and maintenance.
• Drive property-wide staff training and development to improve guest service and encourage guest returns.
• Maintain professional working relationships and open communication with managers, employees, and other departments.
• Communicate ideas, development goals, and tasks effectively, and follow up on delegated tasks in a timely manner.
• Proactively identify property issues and find solutions before hotel operations are disrupted.
• Analyze data and information from multiple sources to develop solutions that benefit the business.
• Address concerns and issues from hotel guests and staff attentively and professionally.
• Delegate tasks effectively to the most qualified staff members.
• Produce financial results in line with budgeted objectives.

Benefits

• Competitive salary.
• Annual review with potential for an increase.
• 401(k) program with company match.
• Medical, dental, and vision insurance available to eligible employees.
• Wellness benefits available to eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed