Hotel General Manager

Atira Hotels•West Des Moines, IA

17d•$125,000 - $135,000•Onsite

About The Position

The General Manager is responsible for the hotel’s overall operations, financial performance, team development, guest satisfaction, and brand compliance. The role oversees all departments, including front office, housekeeping, maintenance, food and beverage, and sales. Working with Atira’s leadership team, the General Manager establishes operational priorities, strengthens revenue opportunities, controls expenses, and maintains a professional, safe, and welcoming environment for guests and employees. The position leads hotel operations and brand standards; manages budgets, forecasts, and operating costs; recruits and develops employees; partners with sales and revenue management to grow business; maintains guest satisfaction; and oversees safety, compliance, and risk management. The General Manager is expected to be visible in the hotel, address issues promptly, and perform other duties assigned by company leadership. The role is full-time and on-site at Sheraton West Des Moines in West Des Moines, Iowa. Evening, weekend, and holiday work may be required, as well as availability to respond to urgent operational matters outside scheduled hours.

Requirements

Bachelor’s degree in Hospitality Management, Business Administration, or a related field, or an equivalent combination of education and relevant hotel leadership experience.
At least three years of progressive hotel management experience, including at least two years as a General Manager in a full-service or select-service hotel.
Demonstrated success managing hotel operations, budgets, profit and loss statements, and operating costs.
Experience leading diverse teams and managing employee development and performance.
Strong knowledge of guest service, sales, revenue management, and food and beverage operations, as applicable.
Proficiency with hotel management systems, financial reporting tools, and standard business software.
Ability to obtain and maintain brand-required General Manager certification and applicable alcohol awareness or food safety certifications.
Strong leadership, communication, organization, and problem-solving skills.
Sound financial judgment and attention to detail.
Ability to prioritize competing demands and make timely decisions in a fast-paced environment.
Professional conduct and a consistent commitment to respectful workplace communication.
Flexibility to work evenings, weekends, and holidays as business needs require.
Availability to respond to urgent operational matters outside scheduled hours.

Nice To Haves

Experience with Marriott, Hilton, Hyatt, or IHG brands.
Advanced degree or professional hospitality management certification.
Experience overseeing multiple departments, hotel improvement projects, or multiple properties.
Experience developing corporate accounts, project-related business, and employee incentive programs.

Responsibilities

Lead daily hotel operations and coordinate departments to deliver consistent, high-quality service.
Establish departmental goals, operating procedures, and performance expectations aligned with hotel and company objectives.
Maintain brand standards and prepare the hotel for quality assurance inspections, audits, and required reviews.
Oversee food and beverage operations, including breakfast, restaurant, catering, purchasing, inventory, and food quality, as applicable.
Protect hotel assets through preventive maintenance, timely repairs, inventory controls, and responsible purchasing.
Address operational challenges promptly and communicate significant concerns to appropriate leadership.
Prepare, implement, and monitor the annual operating budget and financial forecasts.
Review profit and loss statements, identify performance gaps, and implement corrective action.
Manage labor, food costs, purchasing, and other operating expenses while maintaining service standards.
Review payroll, staffing levels, overtime, and productivity to support accurate pay and responsible labor management.
Monitor billing, accounts receivable, deposits, and collections with sales and accounting teams.
Identify opportunities to improve profitability and operational efficiency.
Recruit, onboard, train, coach, and retain qualified employees.
Set clear performance goals and provide timely feedback, recognition, and development opportunities.
Build a respectful workplace that encourages teamwork, accountability, and open communication.
Address employee concerns and performance issues professionally, partnering with HR on counseling, discipline, and other employment matters.
Ensure timely completion of required training, certifications, employee documentation, and performance reviews.
Recommend and administer approved recognition and incentive programs that support performance and retention.
Partner with sales and revenue management teams to develop business plans, pricing strategies, and promotional initiatives.
Participate in sales meetings, client outreach, and local business development.
Build relationships with corporate accounts, group clients, community partners, and other demand sources.
Pursue extended-stay and project-related business opportunities appropriate to the hotel.
Monitor market conditions, competitor activity, occupancy, average daily rate, and revenue per available room.
Adjust strategies to strengthen the hotel’s market position and financial results.
Maintain a visible presence throughout the hotel and engage regularly with guests and employees.
Resolve guest concerns promptly and follow up to confirm satisfaction.
Review guest feedback and service scores, identify recurring issues, and implement improvements.
Ensure employees understand service expectations and have the training and resources to meet them.
Maintain compliance with applicable employment, wage and hour, workplace safety, health, and hotel operating requirements.
Ensure accurate timekeeping, payroll review, and timely approval of employee requests.
Maintain a safe and secure environment for guests, employees, and hotel assets.
Ensure prompt reporting and documentation of incidents, injuries, harassment concerns, and other matters requiring HR or leadership involvement.
Oversee emergency preparedness, required safety inspections, and timely resolution of identified deficiencies.
Maintain required licenses, certifications, and operational records.
Perform other duties assigned by company leadership.