Hotel General Manager

Courtyard West Des Moines•West Des Moines, IA

18d•$85,000 - $100,000

About The Position

Arbor Lodging is a hotel investment and management company with hotels throughout the United States, Mexico, and the Caribbean. It manages properties for Marriott, Hilton, Hyatt, and IHG, and describes its culture as people-focused, data-driven, and results-oriented. The General Manager is responsible for all aspects of hotel operations, day-to-day staff management, and guest satisfaction. The role serves as an ambassador for the hotel and brand, providing leadership and strategic planning across departments. The General Manager manages the guest experience while overseeing profitability and guest satisfaction measures. Responsibilities span hotel departments and include staff development, financial management, compliance, property safety, and responding to guest and staff concerns. Additional tasks may be assigned, and the scope of the role may change as business demands require.

Requirements

At least 5 years of experience in progressive hotel roles.
Previous Assistant General Manager (AGM) experience required.
Strong management skills for large teams.
Developed time-management skills.
Ability to sit, stand, or walk for extended periods.
Ability to lift up to 40 pounds, with or without reasonable accommodation.

Nice To Haves

Bachelor’s degree from an accredited university in Hotel Management, Business Administration, or a similar field is preferred.

Responsibilities

Oversee all hotel departments, including front office, sales, housekeeping, human resources, food and beverage, maintenance, and accounting.
Model a friendly, attentive, and service-oriented demeanor in interactions with guests and hotel staff.
Maintain open communication among hotel leaders and develop a high-quality staff aligned with expected guest-service standards.
Manage financials, profit and loss, and payroll to maintain profitability.
Ensure compliance with local and state licensing and permit requirements.
Maintain property security and safety systems and ensure appropriate inspections and maintenance.
Drive property-wide improvements in staff training and development to support high-quality guest service and repeat visits.
Maintain professional working relationships and open communication with managers, employees, and other departments.
Communicate ideas, development goals, and tasks effectively to team members, and follow up on delegated tasks in a timely manner.
Proactively identify property issues and develop solutions before hotel functions are disrupted.
Analyze data and information from multiple sources to develop solutions beneficial to the business.
Receive and address concerns and issues from hotel guests and staff in an attentive, professional manner.
Delegate tasks effectively to the most qualified staff members.
Produce financial results in line with budgeted objectives.
Perform additional tasks as assigned; the role's scope may change in response to business demands.