Hotel Front Desk Representative

Nivea Hospitality•Ellenboro, WV

About The Position

The Hotel Front Desk Representative attends to guests’ needs, especially during check-in and check-out, at the Sleep Inn Ellenboro, located at 29 Main Street, Ellenboro, West Virginia. This is a full-time afternoon-shift position from 3 p.m. to 11 p.m. The representative provides hospitable service, supports front desk operations, and helps maintain a welcoming and organized work environment.

Requirements

Must be able to stand for an 8-hour shift.
Must maintain an attitude conducive to team growth, hospitality, and a service environment.
Must be willing to participate in further hospitality training and education.

Responsibilities

Wear the required uniform, including a name tag, earpiece, and radio.
Greet guests and provide information about hotel policies, services, and amenities.
Respond to guest requests and sell rooms to walk-in guests.
Enter and change reservations in the property management system.
Post charges to guest accounts, process guest payments, and make necessary changes to accounts.
Inform housekeeping about room changes.
Listen and respond to guest complaints.
Answer and operate the phone.
Clean the front desk and surrounding areas.
Complete the shift checklist and maintain daily logs.
Balance the cash drawer.
Participate in further hospitality training and education.
Perform other duties assigned by the supervisor or general manager.