Hotel Front Desk Representative

Nivea Hospitality•Ellenboro, WV

6d•$9 - $10•Onsite

About The Position

The Hotel Front Desk Representative attends to guests’ needs, especially during check-in and check-out. The position is full time, working the afternoon shift from 3 p.m. to 11 p.m., at the Sleep Inn Ellenboro, located at 29 Main Street, Ellenboro, West Virginia.

Requirements

Must be able to stand for an 8-hour shift.
Must wear the required uniform, including a name tag, earpiece, and radio.
Must be willing to participate in further hospitality training and education.

Responsibilities

Wear the required uniform, including a name tag, earpiece, and radio.
Greet guests and provide information about hotel policies, services, and amenities.
Respond to guest requests.
Sell rooms to walk-in guests and enter or change reservations in the PMS system.
Post charges to guest accounts, process payments, and make necessary changes to guest accounts.
Inform housekeeping about room changes.
Listen and respond to guest complaints.
Operate and answer the phone.
Clean the front desk and surrounding areas.
Complete shift checklists and maintain daily logs.
Balance the cash drawer.
Maintain an attitude that supports team growth, hospitality, and a service-oriented environment.
Participate in further hospitality training and education.
Perform other duties assigned by the supervisor or general manager.