Hotel Front Desk Clerk - Full Time - Nullagvik

NANA Management Services•Kotzebue, AK

12d

About The Position

The Hotel Front Desk Clerk is responsible for hotel front desk functions and for delivering high-quality customer service while maintaining the hotel's standards of service and hospitality. The role includes guest registration and checkout, reservation and shift coordination, payment and account balancing, security checks and reporting, and responding to guest needs. The position works in a hotel environment with high customer interaction.

Requirements

High school diploma or GED equivalent.
Familiarity with computer systems and cash handling.
Fluency in speaking, reading, and writing English.

Nice To Haves

Valid driver's license and an acceptable driving record for the past three years to qualify under NMS' vehicle insurance policy; may be required at other locations.

Responsibilities

Provide high-quality customer service and maintain the hotel's service and hospitality standards, ensuring the front desk is always attended.
Greet and register guests, assign rooms, accommodate special requests when possible, and assist guests with luggage or other personal items.
Handle guest checkouts efficiently and in a friendly, professional manner.
Communicate with the previous shift, organize the shift, and review remaining reservations for arriving guests.
Verify that updated contingency reports have been run.
Ensure credit card draft capture is in balance.
Print registration cards for next-day arrivals.
Verify guaranteed no-shows and complete the walked guest report.
Ensure wake-up calls are handled promptly and properly.
Complete a person-in-charge security report identifying unusual events and conduct ongoing hotel security verification.
Post room charges and collect payment according to required cash-handling procedures.
Balance accounts to zero, including rebates, paid-outs, and miscellaneous charges.
Inform management of discrepancies.
Complete, print, and leave required reports in assigned areas for designated managers.
Assist with guest complaints and general services or situations requiring immediate attention.
Keep the front desk clean and stocked with necessary inventory.
Support hospitality programs.
Wear the proper uniform as specified in the associate handbook.
Follow company work rules, procedures, and policies, including those in the associate handbook.
Perform other duties pertinent to the department or unit's success.