Hotel Front Desk Clerk, FT - Qavartarvik Customer Lodge ($18.89 - $28.32/HR & Benefits - Bethel, AK)
About The Position
The Hotel Front Desk Clerk is responsible for hotel front desk functions and supports administrative duties at the Qavartarvik Customer Lodge in Bethel, Alaska. This is a non-rotational position. The clerk provides customer service and hospitality, manages guest arrivals and departures, handles reservations and payments, completes shift and security reports, and assists with guest needs and complaints. The position also requires maintaining a clean and stocked front desk, supporting hospitality programs, wearing the required uniform, and following company work rules, procedures, and policies. Other duties pertinent to the department or unit’s success may be assigned.
Requirements
- High school diploma or GED equivalent.
- Familiarity with computer systems and cash handling.
- Documented work experience performing administrative or clerical duties in a business environment.
- Fluency in speaking, reading, and writing English.
- Must obtain a flu shot before hire and annually thereafter, as required by the contract.
Nice To Haves
- Valid driver’s license and an acceptable driving record for the past three years to be eligible under NMS' vehicle insurance policy; this may be required at other locations.
Responsibilities
- Provide high-quality customer service and maintain the hotel's service and hospitality standards, ensuring the front desk is attended.
- Greet and register guests, assign rooms, accommodate special requests when possible, and assist with luggage or other personal items.
- Handle guest checkouts efficiently and professionally.
- Communicate with the previous shift, organize the shift, and review remaining reservations for arriving guests.
- Verify that updated contingency reports have been run.
- Ensure credit card draft capture is balanced.
- Print registration cards for next-day arrivals.
- Verify guaranteed no-shows and complete the walked guest report.
- Ensure wake-up calls are handled promptly and properly.
- Complete a person-in-charge security report identifying unusual events and conduct ongoing verification of hotel security.
- Post room charges and collect payments according to cash-handling procedures.
- Balance accounts to zero, including rebates, paid-outs, and miscellaneous charges.
- Inform management of discrepancies.
- Complete, print, and leave required reports in assigned areas for designated managers.
- Assist with guest complaints and general services or situations requiring immediate attention.
- Keep the front desk clean and stocked with necessary inventory.
- Support hospitality programs.
- Wear the proper uniform as specified in the associate handbook.
- Follow company work rules, procedures, and policies, including those in the associate handbook.
- Perform other duties pertinent to the department or unit’s success as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
