Hotel Front Desk Associate

Nemacolin Career•Farmington, PA

About The Position

The Hotel Front Desk Associate shapes guests’ first and final impressions of Nemacolin by combining polished hospitality with attentiveness, resort knowledge, and sound judgment. The role serves as a trusted resource for guests, anticipates their needs, personalizes interactions, and coordinates with other resort departments to make arrivals, stays, and departures feel effortless. The associate welcomes guests, manages arrival and departure procedures, verifies guest and payment information, maintains accurate accounts and profiles in property systems, and provides informed recommendations about resort amenities, dining, recreation, events, programming, and local attractions. The role also involves recognizing guest preferences and special considerations, communicating requests across departments and shifts, handling questions and service recovery professionally, protecting guest confidentiality, following cash-handling and security procedures, and maintaining a polished front desk presence. This is a guest-facing role in a luxury resort environment that balances active guest engagement and standing with detailed computer-based account and reservation work. The schedule includes varying shifts, evenings, weekends, and holidays. Nemacolin offers training, cross-department learning, and opportunities for career growth.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Previous guest-facing or customer-facing experience.
Computer literacy and ability to learn and effectively use property management and other resort systems.
Fluency in English with strong verbal and written communication skills.
General knowledge of the surrounding area and local attractions, or the curiosity and ability to develop that knowledge.
Ability to work effectively in a fast-paced environment while maintaining composure, accuracy, and service standards.
Ability to stand for up to eight hours at a time and perform the physical requirements of the role.
Availability to work varying shifts, including evenings, weekends, and holidays.
Warm, outgoing presence and genuine interest in making people feel welcomed, informed, and cared for.
Professional communication skills and confidence building relationships with guests, colleagues, and resort partners.
Composure, sound judgment, organization, and attention to detail when handling changing priorities, guest information, financial transactions, and requests.
Collaborative mindset, willingness to contribute where needed, professionalism, and discretion.

Nice To Haves

Hospitality experience.

Responsibilities

Welcome guests warmly, offer champagne, and create a polished first impression.
Manage guest arrival and departure procedures, verify guest information and payment details, and maintain accurate accounts.
Provide informed recommendations and guidance about resort accommodations, dining, recreation, events, daily programming, operating hours, and surrounding attractions.
Anticipate guest needs by recognizing preferences, special occasions, VIP considerations, repeat visits, and requests, and connect guests with appropriate resort resources.
Coordinate with Housekeeping, Butler Services, Concierge, Reservations, Recreation, Food & Beverage, Transportation, and other departments to communicate and complete guest requests.
Maintain guest profiles, preferences, notes, requests, room changes, extensions, charges, payments, and other account details in the property management system.
Respond to guest questions, concerns, and service recovery opportunities with empathy, judgment, and professionalism, escalating issues when appropriate.
Communicate guest information, outstanding requests, and service considerations across shifts.
Maintain an organized and polished front desk and lobby presence, protect guest privacy and confidentiality, and follow cash-handling and security protocols.
Remain composed and service-focused during busy arrivals and departures.

Benefits

Paid training and structured onboarding.
Hands-on learning and cross-department opportunities.
Clear pathways for advancement and internal promotion.
Recognition through individual and team honors.
Competitive hourly wages.
401(k) program.
Medical, dental, and vision coverage for eligible associates.
Paid time off and holiday compensation.
Discounted associate meals and uniform services.
Savings across resort dining, retail, spa, and activities.
Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community.