Mistequa Hotel Food and Beverage Bartender/Cashier

Mistequa Casino Hotel•Chewelah, WA

About The Position

The Cashier/Server/Bartender provides fast, friendly, and courteous service by taking food and drink orders, serving guests, and monitoring their needs. The role includes cashiering, serving food and alcoholic beverages, maintaining the beverage center and work areas, and supporting a positive guest experience while following hotel, casino, and regulatory procedures. The position requires working in a fast-paced environment and may involve periods of urgency and job stress. Team members must be able to move around work areas effectively and communicate with guests, colleagues, and outside contacts. The work environment is usually moderate to loud. The role requires shift work, including weekends, holidays, and special events.

Requirements

Must be at least 21 years of age for the position.
One year of bartending experience is required.
Excellent guest service skills.
Ability to be a team player and work independently using good judgment.
Good math skills.
Must obtain a food handlers card within 30 days of employment and keep it current.
Must obtain a Class 12 servers permit within 30 days of employment and keep it current.
Must be able to obtain a License D with the Spokane Tribal Gaming Commission; the compliance section states a minimum age of 18 for obtaining and maintaining this license.
Must pass a criminal background investigation and be able to obtain a Spokane Tribal Gaming License.
Must submit to a pre-employment drug test and may be tested at random after employment.
Must be able to communicate effectively with team members at all levels, guests, and outside contacts.
Must work effectively in a fast-paced environment and move around work areas efficiently.
Must be able to work shift work, weekends, holidays, and special events.

Nice To Haves

High school diploma or GED preferred.
Cash handling experience preferred.

Responsibilities

Take food and drink orders and serve guests courteously; monitor guest needs.
Present checks, accept payments, provide change, and operate a till.
Learn the menu and garnishes, and verify that each plate is correct and complete before serving.
Keep items stocked and maintain the beverage center.
Stay informed about casino promotions and events and share information with guests.
Encourage new guests to sign up for the players club.
Serve alcoholic beverages, assess guests, and follow serving protocols.
Clean the dining area, maintain an orderly workstation, and bus tables.
Maintain accurate and thorough departmental records and reports.
Attend regularly scheduled departmental meetings and facilitate the flow of information.
Support floor security by notifying Management and Security of suspicious activity.
Follow regulatory requirements, departmental Internal Controls, the Team Member Handbook, SMILE service standards, and Core Values.
Report illegal activity to Security or appropriate Management and take steps to prevent minors from gambling or loitering in gambling areas, drinking alcohol, or purchasing tobacco.
Attend required casino training sessions and perform duties in compliance with applicable laws and regulations.
Perform other duties as assigned.