Mistequa Hotel Night Auditor
About The Position
The Hotel Night Auditor/Front Desk Agent maintains hotel financial records and completes night-audit bookkeeping while checking guests in and out, processing guest folios, and responding to guest requests during the shift. The role includes following end-of-day procedures, summarizing nightly operations, and identifying follow-up tasks. The position requires compliance with applicable laws, regulations, departmental internal controls, the team member handbook, and the hotel’s service standards and core values. The role is full-time and reports to the Front Desk Supervisor.
Requirements
- Must be at least 18 years of age.
- Excellent guest service skills.
- Ability to work as a team player and independently, using good judgment.
- Proficiency with computers.
- Strong attention to detail and strong numerical aptitude.
- Ability to communicate effectively with team members at all levels, guests, and outside contacts.
- Ability to work effectively in a fast-paced environment and periodically under conditions of extreme urgency.
- Ability to move around all work areas effectively and efficiently.
- Must be able to work shifts, holidays, weekends, and special events.
- Must obtain and maintain a License C with the Spokane Tribal Gaming Commission.
- Must submit to a pre-employment drug test and random testing following employment.
Nice To Haves
- High school diploma or GED preferred.
- Cash-handling experience preferred.
Responsibilities
- Maintain hotel financial records and keep them up to date.
- Process invoices, transactions, room charges, and billing requests.
- Verify that accounts are balanced and supported by documentation.
- Check guests in and out of the hotel and process guest folios.
- Respond to guest requests and complaints; answer the phone and make reservations.
- Summarize each night's operations and list follow-up tasks.
- Follow end-of-day procedures.
- Work with regulatory agencies, including the Gaming Commission and state and federal agencies, and follow departmental internal controls and applicable policies.
- Provide excellent guest service in accordance with SMILE service standards and core values; maintain a positive and productive attitude with guests and team members.
- Attend required casino training and perform duties in compliance with local laws and regulations.
- Take steps to ensure minors do not gamble or loiter in gambling areas, consume alcoholic beverages, or purchase tobacco.
- Report illegal activity to Security or appropriate management.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
