Mistequa Hotel Night Auditor

Mistequa Casino Hotel•Chewelah, WA

11d

About The Position

The Night Auditor is responsible for maintaining hotel bookkeeping and current financial records, checking guests in and out, processing guest folios, and responding to guest requests during the shift. The position also supports reservations, billing, end-of-day procedures, and summaries of nightly operations. The role requires shift work, including weekends, holidays, and special events, and compliance with applicable regulations, internal controls, team-member policies, and service standards.

Requirements

Must be at least 18 years of age.
Must be 18 years of age to obtain and maintain a License C with the Spokane Tribal Gaming Commission.
Excellent guest service skills.
Ability to be a team player.
Ability to work independently and use good judgment.
Proficiency with computers.
Strong attention to detail.
Must be extremely numbers oriented.
Ability to communicate effectively with team members at all levels, guests, and outside contacts.
Ability to work effectively in a fast-paced environment.
Ability to move around all work areas effectively and efficiently.
Ability to work periodically under extreme urgency and higher job stress.
Must submit to a pre-employment drug test and random drug tests following employment.

Nice To Haves

High school diploma or GED.
Cash handling experience.

Responsibilities

Work with regulatory agencies, including the Gaming Commission and state and federal agencies.
Learn and follow departmental policies and procedures under Internal Controls.
Follow the Mistequa Casino Hotel Team Member Handbook, SMILE service standards, and Core Values.
Provide excellent guest service and maintain a positive, productive attitude with guests and team members.
Keep hotel financial records in order.
Process invoices, transactions, room charges, and billing requests.
Verify that accounts are balanced and supported by documentation.
Check guests in and out of the hotel.
Respond to guest requests and complaints.
Answer phones and make reservations.
Summarize nightly operations and identify follow-up tasks.
Follow end-of-day procedures.
Work shifts that include holidays, weekends, and special events.
Attend casino-required training sessions and perform duties in compliance with local laws and regulations.
Help ensure minors do not gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
Know applicable departmental ordinances, regulations, laws, policies, and procedures; consult Internal Control Procedures and Policy Manuals for guidance.
Report illegal activity to Security or appropriate management.
Perform other duties as assigned.