Hotel Director

Fort Sill Apache Companies•Lawton, OK

About The Position

The Hotel Director is responsible for the overall management and supervision of Hotel operations, providing leadership in accordance with the organization’s mission. The role oversees daily operations, guest services, cash control, budget development and implementation, and coordination with personnel in other departments. The Director selects, trains, evaluates, and supervises Hotel operations staff; sets and communicates standards; monitors performance; and ensures team members understand and fulfill their responsibilities. The position also promotes guest relations, teamwork, morale, motivation, and open communication, while ensuring compliance with applicable regulations, laws, organizational policies and procedures, and internal controls. The Director determines work procedures, prepares schedules, assigns duties, reviews work, issues instructions, and addresses employee grievances. The role studies procedures to improve efficiency, monitors competitive Hotel products and services, and performs other related duties assigned by the reporting senior. The position requires regular standing and use of hands, occasional sitting, walking, climbing or balancing, and stooping, kneeling, crouching, or crawling. It may require occasionally lifting or moving up to 50 pounds. The work environment includes travel between work areas as business demands require, occasional exposure to fumes or airborne particles including second-hand smoke, potentially difficult interactions with guests or staff, variable light-to-moderate noise, and flashing lights from slot machines and band lighting.

Requirements

Bachelor’s degree in Hotel Administration, Business Administration, or an equivalent combination of education and experience.
Five to seven years of leadership experience in hotel operations.
Demonstrated experience maintaining consistent, high-quality guest service levels and a proven track record of maximizing revenues while controlling labor and other operating expenses.
Comprehensive knowledge of business planning and operational and capital budgeting functions.
Strong leadership skills and customer service orientation.
Ability to work effectively with peers, staff members, and regulatory agency personnel.
Strong computer skills, including effective working knowledge of Microsoft Office products.
Strong written and oral communication skills.
Ability to solve problems and handle situations where limited standardization exists.
Ability to interpret instructions provided in written, oral, diagram, or schedule form.
Ability to operate equipment such as personal computers, point-of-sale systems, 10-key adding machines, and other department-related systems.
Ability to meet the physical requirements of the role, including occasionally lifting or moving up to 50 pounds and performing the listed standing, reaching, walking, climbing, balancing, and bending activities.

Nice To Haves

Knowledge of electronic gaming and player-tracking management and support systems.

Responsibilities

Manage and supervise all Hotel operations and provide leadership aligned with the organization’s mission.
Oversee daily operations, guest services, cash control, budget development and implementation, and coordination with other departmental personnel.
Select, train, evaluate, and supervise Hotel operations staff.
Ensure team members understand and are accountable for their responsibilities.
Develop and implement service, operating, and product standards and systems for tracking progress and evaluating Hotel performance.
Monitor competitive Hotel products and services and regularly review performance standards.
Ensure compliance with attendance, appearance, and Eye-Hi-Goodbye Program requirements.
Promote guest relations, teamwork, team-member morale, motivation, and open communication.
Ensure compliance with applicable regulations, laws, internal policies and procedures, and internal control protocols.
Determine work procedures, prepare work schedules, expedite workflow, issue instructions, assign duties, and examine work for accuracy and conformance to policies and procedures.
Study and standardize procedures to improve subordinate efficiency.
Maintain harmony among workers and resolve grievances.
Perform other related duties as assigned by the reporting senior.