Hotel Director of Sales

Kinseth Hospitality•Manhattan, KS

About The Position

The Hotel Director of Sales oversees sales of the hotel's products and services, including banquet and restaurant offerings, and supervises Sales Department employees. The role participates in budget preparation and leads the development and implementation of marketing and action plans, promotions, packages, and strategies to build occupancy. It monitors competitors and market conditions, communicates significant changes to hotel leadership, and promotes business opportunities through industry and civic organizations. The position develops and maintains customer accounts, solicits and services existing and prospective clients, responds to inquiries, prepares group booking proposals and confirmations, and conducts property tours. It coordinates upcoming events with other departments, uses company sales and computer systems, follows credit, deposit, purchasing, and HR policies, and prepares sales activity reports. The Director monitors guest satisfaction and works to meet or exceed revenue and production goals established by the General Manager. A valid driver's license is required.

Requirements

Valid driver's license.
Meet the physical demands of the role, including regularly standing, handling or typing, and talking or hearing; frequently walking and reaching; and occasionally sitting, climbing or balancing, stooping, kneeling, crouching, bending or twisting, smelling, and pushing, pulling, or lifting over 10 pounds.
Occasionally lift and/or move up to 50 pounds.
Vision abilities required include close, distance, and peripheral vision, depth perception, and the ability to adjust focus.

Responsibilities

Participate in preparing the annual hotel budget and oversee development and implementation of marketing plans, action plans, special promotions, packages, and ideas to build occupancy.
Track competitors, market activity, and the hotel's market position, and communicate significant changes to the General Manager and Director of Operations.
Participate in industry and civic organizations to promote business opportunities.
Lead hotel Sales Department meetings.
Make in-person, mail, email, and telephone solicitation and service calls to assigned accounts to promote and sell hotel, banquet, and restaurant space and services.
Make solicitation calls to potential new accounts.
Respond to inquiries from customers, prospective clients, and the corporate office.
Prepare proposals and confirmations for group bookings and conduct property tours for prospective customers.
Inform other departments of upcoming events and coordinate planning throughout the property.
Maintain and use the accounts tracing system/database and customer account files to generate future business.
Ensure proper use of KHC computer systems and follow company credit and deposit policies when booking business.
Prepare sales reports and record sales calls and activities as required.
Monitor guest satisfaction through follow-up surveys, thank-you cards, and calls.
Meet or exceed individual quantitative revenue and production goals set by the General Manager.
Comply with Human Resource policies and procedures, process invoices in a timely manner, and follow purchasing policies.
Follow KHC handbook and property-specific policies and standards, including dress code, safety, and performance standards; maintain a professional image and report to work as scheduled.
Directly supervise 1–4 Sales Department employees, including interviewing, hiring, training, assigning and directing work, monitoring and appraising performance, rewarding and disciplining employees, and resolving complaints and problems.