Hotel Director of Sales

Fairfield Inn (Kinseth Hospitality)•Manhattan, KS

2d•$45,000 - $50,000

About The Position

Oversees sales of the hotel’s products and services, including banquet and restaurant offerings, and supervises Sales Department employees. The role participates in annual budget preparation, develops and implements marketing and action plans, monitors market and competitor activity, and promotes the property through customer outreach and industry and civic organizations. It also coordinates group bookings and property tours, works with other departments to plan events, maintains sales and account records, follows credit and purchasing policies, and monitors guest satisfaction. The position directly supervises 1–4 Sales Department employees and is responsible for their hiring, training, work direction, performance evaluation, and handling complaints and problems. A valid driver’s license is required.

Requirements

Valid driver's license.
Ability to meet the physical demands of the position, including regularly standing, handling objects or typing, and talking or hearing; frequently walking and reaching; occasionally sitting, climbing or balancing, stooping, kneeling, crouching, bending or twisting, smelling, and pushing, pulling, or lifting over 10 pounds; and occasionally lifting or moving up to 50 pounds.
Vision abilities including close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Participate in preparing the annual hotel budget and oversee development and implementation of marketing plans and action plans, special promotions or packages, and ideas to build occupancy.
Track competitor and market activity and the hotel’s market position, and communicate significant changes to the General Manager and Director of Operations.
Participate in industry and civic organizations to promote business opportunities.
Lead hotel Sales Department meetings.
Make solicitation and service calls to assigned accounts in person, by mail or email, and by telephone to promote and sell hotel, banquet, and restaurant facilities and services.
Solicit potential new accounts and respond to inquiries from customers, prospective clients, and the corporate office.
Prepare proposals and confirmations for group bookings and conduct property tours for prospective customers.
Inform other departments about upcoming events and coordinate with them to ensure appropriate planning throughout the property.
Maintain and use the account tracing system/database and customer account files to generate future business, and ensure proper use of KHC computer systems.
Follow company credit and deposit policies when booking business.
Prepare sales reports and record sales calls and activities as required.
Monitor guest satisfaction through follow-up surveys, thank-you cards, and calls.
Meet or exceed individual quantitative revenue and production goals set by the General Manager.
Comply with Human Resource policies and procedures outlined in the HR Administration & Operations Guide.
Process invoices promptly and follow purchasing policies.
Follow KHC policies and procedures in the KHC handbook and property-specific guidelines and standards, including dress code, safety, and performance standards; maintain a professional image and report to work as scheduled.
Supervise 1–4 Sales Department employees, including interviewing, hiring, training, assigning and directing work, monitoring and appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.
Follow proper safety precautions to avoid injuries.