DIRECTOR - HOTEL OPERATIONS

Plaza Hotel & Casino LLC • Las Vegas, NV

1d

About The Position

The Director of Hotel Operations oversees multiple hotel departments, currently including Front Desk, Bell Desk, and Call Center/PBX operations. The role requires strong multitasking and the ability to manage varying priorities while monitoring each department. Guest service and satisfaction are the highest priorities, and the Director ensures Team Members consistently deliver Atlantis Service Standards and that the resort maintains its Forbes Recommended and AAA 4-Diamond statuses.

Alongside daily operations, the Director works closely with the Director of Hotel Revenue to optimize occupancy and revenue. This includes involvement in selling strategies, overselling, inventory, rates, upsells, and overall hotel performance. The role also sets hotel strategy, manages budgets and department performance, improves operational efficiency, oversees Team Member development, and supports effective communication across departments.

Requirements

• Bachelor’s degree or higher in Hospitality or a related field, or a combination of comparable education and experience.
• At least 8 years of experience in progressive hospitality roles.
• Excellent communication skills.
• Competency in standard computer and office programs.
• Nevada Gaming license.
• Alcohol awareness card.
• Physical ability to access all facility areas; move, lift, carry, push, pull, and place objects; and withstand prolonged standing, stretching, bending, kneeling, lifting, and carrying items weighing at least 50 pounds without restriction.
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Physical stamina and an appropriate mental attitude to work under pressure.
• Ability to work indoors and outdoors and tolerate exposure to hot or cold surfaces, steam, and wet floors.
• Ability to work in a fast-paced, busy, and noisy environment.

Nice To Haves

• Casino experience or experience with a large, Forbes-rated property.
• Knowledge of hospitality programs such as LMS and HotSOS.

Responsibilities

• Maintain the resort’s Forbes Recommended and AAA 4-Diamond statuses.
• Oversee hotel operational departments, currently including Front Desk, Bell Desk, and Call Center/PBX operations.
• Determine and execute the annual hotel strategy and business plan.
• Prepare and review budgets, and research and analyze department revenues and expenses.
• Ensure Atlantis Service Standards are consistently delivered to increase customer satisfaction throughout the property, from arrival to departure.
• Create and implement department-specific policies and procedures.
• Maintain and monitor occupancy data and assist in maximizing room revenue through revenue and yield management.
• Work with the Director of Hotel Revenue on occupancy, revenue, selling strategies, overselling, inventory, rates, upsells, and overall hotel performance.
• Maximize efficiencies and identify opportunities to improve operations.
• Review market trends and propose necessary changes.
• Oversee hiring, training, development, and morale of Team Members.
• Identify high-potential talent and implement succession planning for Hotel Operations departments.
• Ensure information and changes are effectively communicated to supervisors, front-line Team Members, and other departments as needed.
• Perform other duties as required, assigned, or necessary for effective department operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Director