Hotel Operations Specialist

Norwegian Cruise Line•Miami, FL

About The Position

Provide analytical and business management support to the Hotel Operations team in Housekeeping, Guest Services, Laundry, Print Shop, and general hotel programs. The role liaises with other departments and shipboard management to help ensure shipboard teams have the systems, equipment, and tools required. It supports purchasing, budgeting, fleet equipment tracking, operational improvements, product information, and branded collateral and documentation.

Requirements

Bachelor's degree, with a concentration in Hotel Management, or an equivalent combination of relevant experience, education, training, and skills.
At least 2 years of experience working aboard cruise ships preferred, or at least 2 years working in a hotel/resort in a hotel-management role.
Intermediate working knowledge of Microsoft Office, particularly Word, Excel, PowerPoint, and Outlook, as well as MXP, Freestyle Connect, AMOS, Work Front, Adobe Acrobat, and MAPS.
Excellent organizational and analytical skills.
Excellent written and verbal communication skills to communicate effectively with shore-side and shipboard team members.
Ability to manage multiple projects simultaneously and make decisions that ensure timeliness, accuracy, and data integrity.
Ability to travel onboard ships as necessary.

Nice To Haves

Experience working aboard cruise ships.
Strong knowledge of shipboard operations, protocol, and procedures.
Familiarity with SMS and IDMS policies and procedures.
Familiarity with shipboard Hotel and Guest Services Department roles and responsibilities, including Concierge and Butler positions.

Responsibilities

Collect data and use pivot tables to track equipment levels and purchase dates, and maintain related reports, including laundry reports, budget analyses, slow-moving inventory, obsolete items, capital budgets, and ship-specific product specifications.
Assist with reviewing monthly OSO expenditures by vessel.
Assist with C-PAR submissions, gather required details, and track the process from submission through purchase and product or equipment delivery.
Assist Hotel Operations with capital purchase submissions in MXP or coordinate AMOS orders for the fleet, and follow up on delivery and payment issues.
Research ways to improve and organize shipboard Hotel management workflows.
Liaise with shipboard department heads to poll, report, and consolidate feedback on initiatives and gather information; maintain clear records of inquiries and resolutions.
Use MXP daily to support purchasing-related business needs.
Assist with creating new products and standard item numbers (SINs), and enter or research requisitions as needed.
Conduct research and data entry for new or upgraded programs; work with Purchasing to ensure information is accurate and activated or inactivated by vessel as required.
Help source new items with Purchasing and follow up on orders and deliveries.
Track, monitor, and document fleet equipment needs, including cleaning equipment, laundry, print shop, and hotel chemicals.
Monitor online Hotel Product information and work with Marketing to update it; communicate vessel product changes resulting from wet docks, drydocks, and refurbishments.
Prepare and update spreadsheets documenting vessel guest and crew capacities, stateroom and suite categories, and room numbers.
Monitor and communicate updates to PBT documents to ensure consistency with Hotel SOPs and references in Waypoint.
Collaborate with business owners to apply or update Marketing brand standards for branded collateral, forms, and reference materials in Waypoint.
Support the onboard printed collateral program in collaboration with Marketing Brand Management, following brand standards.
Communicate with onboard Linenkeepers about logistical and purchasing discrepancies.
Perform other job-related functions as assigned.
Travel onboard ships as necessary.