Hotel Operations Specialist

Norwegian Cruise Line Holdings Ltd.•Miami, FL

About The Position

The Hotel Operations Specialist provides analytical and business management support to the Hotel Operations team across Housekeeping, Guest Services, Laundry, Print Shop, and general hotel programs. The role liaises with other departments and shipboard management to help ensure shipboard teams have the systems, equipment, and tools they need. It supports purchasing, equipment tracking, budgets, reporting, product information, onboard collateral, and hotel operating documents across the fleet. The position may require travel onboard ships as necessary.

Requirements

Bachelor's degree; concentration in Hotel Management or an equivalent combination of relevant experience, education, training, and skills.
Minimum of 2 years of experience working aboard cruise ships preferred, or at least 2 years working in a hotel or resort in a hotel management-type role.
Intermediate working knowledge of Microsoft Office, with emphasis on Word, Excel, PowerPoint, and Outlook, as well as MXP, Freestyle Connect, AMOS, Work Front, Adobe Acrobat, and MAPS.
Excellent organizational and analytical skills.
Excellent written and verbal communication skills to communicate effectively with shoreside and shipboard team members.
Ability to handle multiple projects simultaneously and make decisions that ensure timeliness, accuracy, and data integrity.
Must be able to travel onboard ships as necessary.
Familiarity with SMS and IDMS policies and procedures, and ability to update Hotel documents when necessary.
Familiarity with shipboard positions and responsibilities within the Hotel and Guest Services Department, including Concierge and Butler positions.

Nice To Haves

Strong knowledge of shipboard operations, protocol, and procedures.
At least 2 years of experience working aboard cruise ships is preferred.

Responsibilities

Collect data and use pivot tables to track and maintain equipment-level reports, including purchase dates, laundry reports, budget analysis, slow-moving inventory, equipment levels, obsolete items, capital budgets, and product specifications by ship.
Assist with reviewing monthly OSO expenditures by vessel.
Assist with C-PAR submissions and gather required details; track the process from submission through purchase and product or equipment delivery.
Support Capital Purchase submissions in MXP or coordinate fleet AMOS orders, and follow up on delivery and payment issues.
Research ways to improve and organize shipboard Hotel management workflows.
Liaise with shipboard department heads to poll, report, and consolidate feedback on new initiatives and gather general information.
Consolidate information clearly and concisely, and maintain records of inquiries and resolutions.
Use MXP daily to support purchasing-related business needs.
Assist with creating new products and standard item numbers (SINs), and input or research requisitions as required.
Perform research and data entry when programs are developed or upgraded.
Work with Purchasing to ensure information is accurate and activated or inactivated by vessel according to business requirements.
Help Operations source new items in coordination with Purchasing.
Follow up on orders and deliveries as necessary.
Track, monitor, and document equipment needs throughout the fleet, including cleaning equipment, laundry, print shop, and hotel chemicals.
Monitor online Hotel Product information and coordinate updates with Marketing.
Inform Marketing of vessel product revisions resulting from wet docks, drydocks, and refurbishments.
Prepare and update spreadsheets documenting vessel guest and crew capacities, stateroom and suite categories, and room numbers.
Monitor and communicate updates to PBT documents to maintain consistency with Hotel SOPs and references in Waypoint.
Collaborate with business owners to update or apply current Marketing brand standards to branded collateral, forms, and reference materials in Waypoint.
Support the onboard printed collateral program with Marketing Brand Management, following brand standards.
Communicate frequently with onboard Linenkeepers about logistical and purchasing discrepancies.
Perform other job-related functions as assigned.