Hotel Concierge

Concord Hospitality Enterprises•Pittsburgh, PA

4h•$17 - $19•Onsite

About The Position

Embassy Suites by Hilton Pittsburgh Downtown is looking for a friendly, outgoing, and service-driven Hotel Concierge to join our team! As our Hotel Concierge, you will be an important part of the guest experience. You will provide a warm welcome, assist guests throughout their stay, and serve as a knowledgeable resource for hotel services, transportation, dining, attractions, entertainment, and everything Pittsburgh has to offer.

Requirements

Previous hotel, concierge, hospitality, or customer service experience preferred.
A friendly, professional, and outgoing personality.
Excellent communication and interpersonal skills.
Strong guest service and problem-solving skills.
Knowledge of downtown Pittsburgh and surrounding attractions, restaurants, entertainment, and transportation preferred.
The ability to remain calm and professional when handling guest concerns or emergency situations.
Strong attention to detail and organizational skills.
The ability to work independently while also being an effective member of the hotel team.
Basic computer skills; previous Hilton systems experience is a plus.
A professional appearance and demeanor consistent with hotel standards.
Must be able to work a flexible schedule based on hotel business needs, including mornings, evenings, weekends, holidays, and special events.

Nice To Haves

Previous hotel, concierge, hospitality, or customer service experience.
Knowledge of downtown Pittsburgh and surrounding attractions, restaurants, entertainment, and transportation.
Previous Hilton systems experience.

Responsibilities

Warmly greet and welcome guests entering and leaving the hotel.
Provide exceptional, personalized service to hotel guests and visitors.
Assist guests with questions regarding hotel services, amenities, dining options, meeting spaces, and hours of operation.
Provide recommendations and directions for Pittsburgh restaurants, attractions, entertainment, shopping, sporting events, and other local destinations.
Assist guests with transportation needs, including taxis, rideshare services, airport transportation, and other local options.
Assist with luggage, packages, deliveries, and other guest needs when necessary.
Maintain knowledge of daily hotel events, group functions, VIP arrivals, special events, and activities taking place within the hotel.
Anticipate guest needs and proactively offer assistance.
Respond to guest questions, requests, and concerns in a professional and timely manner.
Communicate guest requests to the appropriate hotel department and follow up to ensure guest satisfaction.
Work closely with Front Desk, Housekeeping, Food & Beverage, Sales, Maintenance, Security, and hotel leadership to provide a seamless guest experience.
Maintain a professional and welcoming presence in the hotel lobby and public areas.
Maintain guest confidentiality and never disclose guest room numbers or other private guest information.
Observe lobby and public areas and promptly report safety, maintenance, or security concerns.
Assist with additional hotel and guest service responsibilities as assigned by management.
Follow all Hilton Safety and Security policies and procedures, as well as all Oliver Building Safety procedures.
Complete all required safety training and follow safety procedures at all times.