Hotel Concierge
About The Position
Turning Stone Enterprises is seeking a Hotel Concierge with excellent interpersonal and guest service skills. The role coordinates services for VIP guests, including reservations and transportation, and answers guest questions. The Concierge provides exceptional service to VIP and other guests, builds relationships with VIP guests through warm greetings, personal room escorts, and attentive follow-up, and maintains extensive knowledge of resort restaurants, gaming departments, and amenities. The role also recommends reservations for dining, entertainment, and other services and clearly explains limitations on amenities and available services.
Requirements
- Excellent interpersonal and written communication skills.
- Four to five years of experience working in a guest service environment.
- High school diploma or GED required.
- Two years of experience in a hotel or resort setting.
- Knowledge of the local area, attractions, and restaurants.
- Proficiency with Microsoft Word, Microsoft Excel, and online navigation.
- Ability to multitask and handle stressful situations.
Nice To Haves
- Associate or bachelor's degree preferred.
Responsibilities
- Provide exceptional guest service to VIP and other guests, going above and beyond required duties.
- Greet guests warmly as they enter the hotel, personally escort guests to their rooms, and follow up with courtesy calls and recognition of personal special events.
- Build the VIP guest list and communicate willingness to assist guests further.
- Coordinate services for VIP guests, including reservations and required transportation.
- Answer guest questions and explain limitations regarding amenities and available services clearly and politely.
- Maintain extensive knowledge of resort restaurants, gaming departments, and amenities.
- Recommend reservations for internal dining, entertainment, and services.
Benefits
- Paid weekly
- Variety of schedules
- Paid time off
- Tuition assistance
- Career-building professional development
- Discounts on dining, fuel, and concerts
- Team member appreciation events
- Healthcare and dental benefits
- 401(k) retirement plan
- Dealer School
- Finance Scholarship Program
- Vision plans
- Life insurance
- Paid holidays
- Team member assistance programs
- Wellness programs
- Upcoming 5,000-square-foot onsite medical center
- Training programs
- Complimentary shuttles
- Career development initiatives
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
