Hotel Club Room Host

Kinseth Hospitality Companies•Janesville, WI

About The Position

The Hotel Club Room Host keeps the hotel lobby breakfast and refreshment area or concierge room stocked, clean, and orderly. The role includes welcoming guests, answering questions, replenishing food and beverages, cleaning the dining and pantry areas, and preparing equipment and supplies for the next day. The host records pantry information for other shifts and communicates inventory shortages, maintenance issues, and guest complaints to a manager. The position may also assist with cleaning public restrooms, the pool area, fitness center, main lobby, sleeping rooms, laundry, or special cleaning projects as requested. Employees must follow Kinseth Hotel Corporation policies and property-specific guidelines, including dress code, safety, and performance standards. They are expected to maintain a professional image and report to work as scheduled.

Requirements

Follow proper safety precautions at all times.
Ability to perform the listed physical activities, including standing, walking, handling objects, reaching, stooping, kneeling, crouching, crawling, and frequently climbing or balancing.
Ability to frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
Close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Meet and greet hotel guests and answer their questions and inquiries.
Put away weekly supply deliveries and rotate stock.
Restock food and beverage items as guests use them, and put away food and supplies at the end of the meal period.
Wash dishes and food trays and clean microwaves.
Clear and wipe counters and tables; place table centerpieces and remove salt and pepper shakers.
Fill coffee pots before leaving and fill the hot water dispenser and electric steamers for the next day.
Dispose of trash, wipe down trash cans, and break down cardboard boxes for disposal or recycling.
Vacuum and mop the dining area and pantry, and organize the pantry.
Complete the hotel pantry communication log for other shifts and hotel employees.
Report inventory shortages, maintenance issues, and guest complaints to a manager.
Assist with cleaning public restrooms, the pool area, fitness center, main lobby, sleeping rooms, or laundry, and with special cleaning projects as requested.
Follow KHC policies and property-specific guidelines, including dress code, safety, and performance standards; maintain a professional image and report to work as scheduled.